Service Hub Agent

Theme Blog Studio; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Paramount Hotels Dubai seeks a skilled Switchboard/Telephone Operator to greet callers, provide information about hotel services and local attractions, and route inquiries with warmth and professionalism.

You will maintain the VIP board, update the internal directory, log guest comments, and support front-office operations while adhering to safety procedures and confidentiality.

Qualifications

• Minimum 2 years of Switchboard/Telephone Operator experience in a 5-star hotel in the Middle East or in a Communication Centre.
• Clear, calm, friendly and courteous telephone manner.
• Good understanding of Front Office and hotel operations.
• Proficient in Microsoft Office and related applications.

Responsibilities

• Answer all incoming calls originating from outside or within the hotel in a friendly and caring manner.
• Provide accurate information about the hotel, including departments, services, outlets, facilities, operating hours, and Dubai attractions.
• Handle all internal and external calls efficiently and courteously, ensuring a consistently high standard of telephone service.
• Maintain comprehensive knowledge of hotel activities and operations to provide accurate information to guests and colleagues.
• Ensure wake‑up calls are arranged and completed accurately and punctually.
• Maintain VIP board with relevant in-house guest information.
• Maintain an accurate internal phone directory and a shift logbook.
• Record guest comments and information for effective communication.
• Follow fire safety regulations and report emergencies to management.
• Maintain confidentiality and professionalism when handling guest and hotel information.

Skills

Telephone manner

Communication skills

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Hey there! Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose:

Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards Provide accurate information about the hotel, including departments, services, outlets, facilities, operating hours, and Dubai attractions. Handle all internal and external calls efficiently and courteously, ensuring a consistently high standard of telephone service. Maintain comprehensive knowledge of hotel activities and operations to provide accurate information to guests and colleagues. Ensure all wake‑up calls are arranged and completed accurately and punctually. Maintain and regularly update the VIP board with relevant in‑house guest information. Maintain an accurate and up‑to‑date internal and employee telephone directory. Maintain a shift logbook and record relevant guest comments and information for effective communication. Maintain a helpful, friendly, and positive attitude toward guests and colleagues at all times. Follow all fire prevention, health, and safety regulations and procedures. Immediately report emergency calls and situations to the appropriate management team. Maintain confidentiality and professionalism when handling guest and hotel information.

Qualifications & Experience:

• Minimum 2 years of experience in a Switchboard/Telephone Operator role within a 5-star hotel in the Middle East, or in a Communication Centre position.
• Clear, calm, friendly, and courteous telephone manner.
• Good understanding of Front Office and hotel operations.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and related applications.