Hospitality Quality & Service Excellence Lead

The H Dubai; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

The H Dubai is seeking a dedicated Quality Manager to lead hospitality quality initiatives across hotel operations in Dubai. You will drive service excellence, monitor standards, and promote a culture of continuous improvement to enhance guest satisfaction.

Responsibilities include conducting audits, implementing quality programs, and collaborating with department heads to raise performance. Strong analytical and communication skills are essential.

Qualifications

• Previous experience in quality management or hospitality quality assurance.
• Strong attention to detail and commitment to service excellence.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to develop and implement continuous improvement initiatives.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams in a hospitality environment.

Responsibilities

• Monitor and maintain quality standards across hotel operations and guest services.
• Develop and implement initiatives that enhance service excellence and operational performance.
• Conduct quality assessments, audits, and evaluations to ensure compliance with company standards.
• Identify opportunities for continuous improvement and recommend effective solutions.
• Collaborate with department heads to improve guest satisfaction and service delivery.
• Support staff training and promote a culture focused on quality and exceptional guest experiences.

Skills

Attention to detail

Analytical thinking

Communication skills

Interpersonal skills

Collaboration

Education

Bachelor's Degree in Hospitality Management, Business Administration, Quality Management, or related field

Job description

The H Dubai is seeking a dedicated Quality Manager to lead hospitality quality initiatives across hotel operations in Dubai. You will drive service excellence, monitor standards, and promote a culture of continuous improvement to enhance guest satisfaction.

Responsibilities include conducting audits, implementing quality programs, and collaborating with department heads to raise performance. Strong analytical and communication skills are essential.