Hospitality Hostess: Elevate Lounge Guest Experiences

Emirates Flight Catering; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Emirates Flight Catering (EKFC) invites skilled Hostesses to join our F&B Airport Services team in world-class lounges, delivering warm greetings, seating coordination, and premium guest service. This role requires hospitality experience and a proactive, detail-oriented approach.

You will coordinate with servers and managers, manage VIP guest lists, maintain accurate records, and uphold hygiene and safety standards. Fluency in English is essential; Arabic is a plus.

Qualifications

• Fluency in English is essential (Arabic is an added advantage).
• Bachelor’s degree or Diploma in Hotel Management or equivalent.
• Minimum 5 years of experience as a Hostess in upscale hospitality.

Responsibilities

• Welcome guests and guide them to seating to create an inviting atmosphere.
• Explain F&B offerings and coordinate with servers, chefs and managers to ensure seating and service flow.
• Monitor customer feedback and report to Supervisor on Duty to improve guest satisfaction.
• Collect VIP and IO lists daily and notify Supervisors and Chefs about upcoming VIP/IO visits.
• Maintain records of VIP/IO guest preferences and visits for personalized service.
• Coordinate with Supervisor on Duty to ensure tools and equipment are available for efficient workflow.
• Maintain wine/store receipts and document discrepancies, ensuring proper inventory management.
• Transition shift responsibilities by completing reports and ensuring continuity of operations.
• Keep lounge environment clean and compliant with hygiene/QHSE standards.

Skills

Strong Communication and Interpersonal

Organizational Skills

Collaboration

Attention to Detail

Education

Bachelor’s degree or Diploma in Hotel Management

Job description

Emirates Flight Catering (EKFC) invites skilled Hostesses to join our F&B Airport Services team in world-class lounges, delivering warm greetings, seating coordination, and premium guest service. This role requires hospitality experience and a proactive, detail-oriented approach.

You will coordinate with servers and managers, manage VIP guest lists, maintain accurate records, and uphold hygiene and safety standards. Fluency in English is essential; Arabic is a plus.