Hostess

Emirates Flight Catering; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Emirates Flight Catering (EKFC) invites skilled Hostesses to join our F&B Airport Services team in world-class lounges, delivering warm greetings, seating coordination, and premium guest service. This role requires hospitality experience and a proactive, detail-oriented approach.

You will coordinate with servers and managers, manage VIP guest lists, maintain accurate records, and uphold hygiene and safety standards. Fluency in English is essential; Arabic is a plus.

Qualifications

• Fluency in English is essential (Arabic is an added advantage).
• Bachelor’s degree or Diploma in Hotel Management or equivalent.
• Minimum 5 years of experience as a Hostess in upscale hospitality.

Responsibilities

• Welcome guests and guide them to seating to create an inviting atmosphere.
• Explain F&B offerings and coordinate with servers, chefs and managers to ensure seating and service flow.
• Monitor customer feedback and report to Supervisor on Duty to improve guest satisfaction.
• Collect VIP and IO lists daily and notify Supervisors and Chefs about upcoming VIP/IO visits.
• Maintain records of VIP/IO guest preferences and visits for personalized service.
• Coordinate with Supervisor on Duty to ensure tools and equipment are available for efficient workflow.
• Maintain wine/store receipts and document discrepancies, ensuring proper inventory management.
• Transition shift responsibilities by completing reports and ensuring continuity of operations.
• Keep lounge environment clean and compliant with hygiene/QHSE standards.

Skills

Strong Communication and Interpersonal

Organizational Skills

Collaboration

Attention to Detail

Education

Bachelor’s degree or Diploma in Hotel Management

Job description

Job Opportunity: Hostess at Emirates Flight Catering (EKFC)

Join Our Team and Elevate Guest Experiences at the World’s Premier Lounges!

Are you passionate about hospitality and delivering unforgettable guest experiences? Emirates Flight Catering (EKFC) is seeking exceptional Hostesses to join our F&B Airport Services team and be part of our renowned airport lounges. With a commitment to world-class service and attention to detail, we are looking for individuals who can embody our brand values and create memorable moments for our guests.

Why Join EKFC?

• Be part of one of the world’s leading catering providers.
• Work in a dynamic and multicultural environment.
• Enhance your career with unparalleled training and growth opportunities.

Job Purpose

To provide an exceptional guest experience through warm greetings, efficient seating management, informed responses, and seamless collaboration with colleagues to ensure optimal lounge operations and uphold the highest standards of service.

Key Responsibilities

1. 1.Welcome guests and guide them to their seating arrangement to ensure a smooth and inviting atmosphere for exceptional guest experience.
2. 2.Explain F&B offerings, specifically buffet options and coordinate effectively with colleagues such as servers, chefs, and managers to facilitate seating arrangements and ensure seamless service delivery.
3. 3.Monitor customer feedback and deliver timely reports to the Supervisor on Duty to facilitate informed decision-making and improve guest satisfaction levels.
4. 4.Collect the VIP and IO (Invitation-Only) lists from EK reception each day, promptly notifying the Supervisor on Duty and Chef on Duty about upcoming VIPs and IO visits to facilitate operational efficiency, enhance preparedness, communication, and service for VIP and IO guests.
5. 5.Maintain a comprehensive record of VIP and IO guest preferences and visit details by logging information after each interaction, facilitating personalized service and enhanced guest experiences for future visits.
6. 6.Coordinate with Supervisor on Duty to guarantee the presence of essential tools and equipment to facilitate efficient workflow in the designated area.
7. 7.Maintain daily wine and store receipts, proper storage of all documentation in the designated location and promptly notify the Assistant F&B Manager of identified discrepancies or non-receivable items from the store to ensure accurate inventory management.
8. 8.Transition the shift responsibilities effectively from the preceding shift supervisor, and ensure completion of pending tasks which includes accurately filled reports for the shift and their storage in the designated location to provide a comprehensive overview of operational progress, including stock management, facilitating seamless continuity in operations.
9. 9. Maintain a clean and organized lounge environment for guest comfort, adhering to hygiene standards, ensuring a clean and inviting atmosphere for guests in compliance with QHSE and hygiene protocols.

Education Qualification

• Bachelor’s degree or Diploma in Hotel Management or an equivalent qualification.

Work Experience

• A minimum of 5 years of experience as a Hostess in a hospitality environment, preferably within upscale hotels or restaurants.
• Knowledge of food safety regulations and hygiene protocols to ensure guest safety and compliance with health standards.

Skills Required

• Strong Communication and Interpersonal Skills: Ability to interact confidently with guests from diverse backgrounds. (Fluency in English is essential; Arabic is an added advantage.)
• Organizational Skills: Ability to multitask effectively in a fast-paced environment.
• Collaboration: Seamless teamwork with colleagues, including waiters, supervisors, and airline clients.
• Attention to Detail: Ability to maintain accurate records, manage inventory, and follow established procedures.

Be the Face of EKFC Hospitality! If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced, dynamic environment, we would love to hear from you.