Hospitality Growth & Adoption Manager

1209 Amadeus IT FZCO; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Flexible working model

Health benefits

Bonus

Caregiving benefits

Job summary

Amadeus Hospitality is seeking a Customer Success Manager to build strong client relationships, drive retention and optimize product usage. You will own renewal processes, collaborate with sales and product teams, and identify opportunities for upsell across assigned accounts.

The role requires a background in customer success, hospitality experience, and strong communication skills to influence client outcomes and drive measurable growth.

Qualifications

• Bachelor's degree in a related business field.
• Experience in Customer Success role.
• Experience in Hospitality, mainly in Hotel Operations, Sales or Revenue management.
• Demonstrated ability to manage multiple tasks concurrently and deliver results under pressure.
• Detail oriented with a bias toward action (project management experience preferred).
• Excellent written and verbal communication skills.
• Self-motivated, goal oriented, and able to work within a team or individually.
• Analytical mindset with data-driven decision making.
• Ability to persuade, influence and negotiate.

Responsibilities

• Reach retention goals by cultivating relationships with stakeholders across an assigned account.
• Serve as primary contact for optimization and usage of tools.
• Guide client interaction and ensure product adoption to drive growth.
• Identify renewal risks and secure renewals for the portfolio.
• Generate revenue through upsell and cross-sell while demonstrating value of Amadeus products.
• Collaborate with Sales Directors and other departments to smooth renewals and opportunities.

Skills

Customer relationship management

Communication skills

Analytical mindset

Negotiation

Self-motivated

Education

Bachelor's degree in a related business field

Job description

Amadeus Hospitality is seeking a Customer Success Manager to build strong client relationships, drive retention and optimize product usage. You will own renewal processes, collaborate with sales and product teams, and identify opportunities for upsell across assigned accounts.

The role requires a background in customer success, hospitality experience, and strong communication skills to influence client outcomes and drive measurable growth.