Hospitality Customer Success Associate — Training & Adoption

Frontline Performance Group; Dubai; On-site; AED 84,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dubai employment visa

30 working days annual leave

Professional development and training

Career progression opportunities

Exposure to international client base

Job summary

Frontline Performance Group (FPG) is seeking an experienced hospitality professional for a Customer Success Associate role focused on delivering exceptional service to hospitality clients across Europe. You will support Client success activities, drive platform adoption, and help hotel teams maximize value from FPG's IN-Gauge platform.

You will engage hotel leadership and frontline teams, coordinate administrative tasks, and participate in training sessions.

Qualifications

• Previous hotel management experience in leadership roles (Duty Manager, Night Manager, Front Office Manager, Guest Relations Manager, Revenue Manager, or similar).
• Fluent English and at least one of: Italian, Hungarian, Romanian, Russian.
• Must currently reside in Dubai, UAE. Relocation assistance is not provided.
• Strong understanding of hotel operations, guest services, and performance management.
• Excellent communication and relationship-building skills, with ability to engage both technical and non-technical audiences.
• Willingness to travel occasionally, up to 20%.

Responsibilities

• Support Customer Success Consultants in managing client relationships and ensuring a positive customer experience.
• Conduct client-facing meetings and training sessions focused on platform adoption and performance improvement.
• Build strong relationships with hotel leadership and operational teams as a trusted resource.
• Provide coverage for Customer Success Consultants during absences or scheduling conflicts.
• Collaborate with regional and global colleagues to share best practices and improve the customer experience.
• Assist with onboarding journeys, training, certification, and platform adoption.

Skills

Fluent English

Multilingual (Italian)

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

PMS systems experience

Hospitality SaaS platforms

Job description

Frontline Performance Group (FPG) is seeking an experienced hospitality professional for a Customer Success Associate role focused on delivering exceptional service to hospitality clients across Europe. You will support Client success activities, drive platform adoption, and help hotel teams maximize value from FPG's IN-Gauge platform.

You will engage hotel leadership and frontline teams, coordinate administrative tasks, and participate in training sessions.