Hospitality Growth & Success Manager

Amadeus; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Health benefits

Flexible work

Global opportunities

Learning & development

Diversity & inclusion

Job summary

Amadeus is seeking a Customer Success Manager to join its Hospitality team in Dubai. You will nurture key accounts, drive adoption of Amadeus Hospitality products, and coordinate with Sales and Product teams to optimize renewals and growth.

The role emphasizes relationship-building with stakeholders, proactive communication, and delivering value to clients while expanding our footprint across assigned accounts.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• Experience in Customer Success role.
• Experience in Hospitality, mainly in Hotel Operations, Sales or Revenue management.
• Ability to multitask and deliver results under pressure.
• Detail oriented with action bias and project management skills.
• Strong written and verbal communication abilities.
• Self-motivated, goal oriented, able to work in a team or independently.
• Analytical mindset to drive conclusions from data.

Responsibilities

• Reach assigned retention goals by cultivating relationships with stakeholders across an assigned account.
• Be the primary point of contact for optimization and usage of tools.
• Enhance proactive communications and serve as the client’s main entry point.
• Drive customer growth through product adoption and optimized usage.
• Identify renewal risks and ensure the renewal of the portfolio.
• Generate revenue through upsell and cross-sell, proving value of Amadeus products.
• Collaborate with Directors of Sales within your regions.
• Coordinate with other departments for a smooth renewal process.
• Assess customer satisfaction and pre-emptively solve issues.
• Gather usage data relevant for product development.
• Share business processes and industry best practices.
• Participate in customer projects for Amadeus Hospitality activities.
• Identify opportunities to expand Amadeus Hospitality footprint within accounts.
• Serve as the central point of contact and product expert for assigned products.
• Manage communications, conflict resolution, and contract deliverables with cross-teams; support revenue, marketing, and product strategies.

Skills

Customer Success

Stakeholder management

Hotel operations

Analytical mindset

Communication skills

Team collaboration

Education

Bachelor's degree

Job description

Amadeus is seeking a Customer Success Manager to join its Hospitality team in Dubai. You will nurture key accounts, drive adoption of Amadeus Hospitality products, and coordinate with Sales and Product teams to optimize renewals and growth.

The role emphasizes relationship-building with stakeholders, proactive communication, and delivering value to clients while expanding our footprint across assigned accounts.