Account Manager - Retail

TALENTMATE; Dubai; Presencial; AED 223 000 - 446 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Impactful work

Fast learning environment

Career growth

Inclusive culture

Resumo da oferta

Deliveroo in the United Arab Emirates (Dubai) is seeking an Associate-level Account Manager to manage top Retail/Non-food partners. You will onboard, maintain, and grow partnerships, acting as the day-to-day contact between partners and Deliveroo, and translating partner needs to internal teams.

You’ll help new partners launch on the platform and expand existing business. You will drive growth by owning performance analysis, proactive reporting, and strategic promotions, while collaborating with

Qualificações

• 3–4 years in account management, business development or commercial roles.
• Experience in Retail and/or Pharmacy sectors is required.
• Strong negotiation skills to drive mutual value.
• Partner obsession with relationship-building and clear communication.
• Data-driven mindset to identify performance improvements and actionable recommendations.
• Able to generate growth ideas and test them quickly with partners.

Responsabilidades

• Manage relationships with top Retail/Non-food partners as the expert in this space.
• Drive partner growth through proactive reporting, meetings, analysis and improvement projects.
• Oversee marketing and promotional planning for Retail/Non-Food partners.
• Develop and communicate an attractive value proposition for customers.
• Collaborate with compliance, legal and operations to ensure best practices.
• Lead site rollouts and map coverage gaps for partner expansion.
• Represent Deliveroo within partner organisations and coordinate with internal stakeholders.

Conhecimentos

Account management

Negotiation

Data analysis

Relationship building

Cross-functional collaboration

Growth mindset

Descrição da oferta de emprego

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Job Description

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

About The Team

The UAE is one of our fastest-growing and most exciting markets. As Deliveroo continues to expand, we become a major revenue channel for partners across restaurant, grocery, and retail - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to help our partners grow in their industry. Our Account Management team oversees partner relationships - they are a passionate, dynamic group of team players that work well together and cross-functionally with other departments, and of course, theyre fun.

About The Role

In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best-in-class’ value proposition for our customers within a new and exciting area of our business.

What You’ll Be Doing

Here’s what your day-to-day might look like:

• Manage the relationship with our top Retail/Non-food partners, becoming the expert in this space as we scale
• Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed, and your accounts continue to grow.
• Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform.
• Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.
• Working closely with compliance, legal, and operations to ensure best practices
• Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion
• Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.

What Youll Need To Thrive

• 3-4 years of experience in an account management, business development/new business, or commercial role.
• Experience in working within the Retail and/or Pharmacy industry is required
• Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo
• Partner obsessed, with effective relationship building, organisation, and communication skills, whether face to face, through video, phone, or email.
• Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations.
• Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace.
• Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.
• Experience working in a dynamic, high-growth company is preferable

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

• Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Job Details

Role Level: Associate
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website: https://deliveroo.co.uk
Job Function: Retail & Merchandising
Company Industry:
Sector: Software Development