Helpdesk Operator, Facilities - Atlantis the Royal

Atlantis Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort company in Dubai is looking for a Helpdesk Operator. This role involves providing efficient solutions to guests, managing service requests, and ensuring excellent service delivery. Required qualifications include at least 2 years of experience in facilities management and strong communication skills. Ideal candidates should have a passion for service and a methodical approach to problem-solving.

Qualifications

• Minimum of 2 years' experience in facilities management.
• Proven ability to assist and follow through with complaints and tasks.
• Fully conversant with spreadsheets and data handling.

Responsibilities

• Provide efficient solutions and services to guests.
• Register building complaints and service requests.
• Advise the Manager on day-to-day issues and provide reports.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Education

Diploma or degree

Job description

( 15635 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? If so, then this vacancy is for you!

The Helpdesk Operator will be providing efficient solutions and services to all guests, offering information & support by registering building complaints, building service requests, and safety hazards, via the engineering department’s CAFM system.

The priority of this role will be to ensure all prompt processing of submitted requests, carry out all assigned and task handling, recording and follow up through to completion. Advise the Manager and Department on the day-to-day problems or issues and provide detailed analysis and reports.

About You

If you have a minimum of 2 years' experience within facilities management in a similar role and a diploma or degree, a passion and willingness to help others, and excellent communication skills, we would like to invite you to apply for this unique opportunity.

A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills, and ability to find solutions and think positively. Ability to assist, engage and follow through methodically with complaints and tasks. Fully conversant with spreadsheets and data handling.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.