Healthcare Systems Partner

Roche; Dubai; On-site; AED 420,000 - 640,000; Full time

Job summary

Roche in Dubai seeks a Healthcare Systems Partner to lead end-to-end patient support programs and complex vendor governance across the Gulf region. You will manage PSP lifecycles, KPI dashboards, access hub rollout, and ensure regulatory compliance, collaborating with legal, procurement and field teams.

With 3–5+ years in market access or patient services, you will drive cross-functional initiatives and optimize patient pathways in a dynamic healthcare ecosystem.

Qualifications

• Bachelor’s degree in Life Sciences, Business Administration, Healthcare Management, or Pharmacy.
• 3–5+ years in pharmaceutical/biotech Market Access, Patient Support, Operations, or Health System Management.
• Proven track record leading cross-functional health projects or launching complex field-based patient programs.
• Experience managing multi-vendor environments (hub providers, specialty distribution, digital patient solutions).
• Strong negotiation skills for SOWs and SLAs; drive operational improvements.

Responsibilities

• Oversee end-to-end Patient Support Programs lifecycle from scope definition to field rollout.
• Drive vendor governance with SLAs, KPIs, and regular business reviews.
• Coordinate access and reimbursement navigation with vendors and clinical teams.
• Develop dashboards to track KPIs and lead continuous improvement initiatives.
• Collaborate with Legal, Compliance, Procurement and field teams to ensure regulatory adherence.

Skills

Project management

Vendor governance

Healthcare market access

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree in Life Sciences, Business Administration, Healthcare Management or Pharmacy

PMP certification preferred

Job description

Healthcare Systems Partner### Healthcare Systems PartnerApply: Dubai: Full time: Posted Today: End Date: November 13, 2026 (13 days left to apply): 202610-126521At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The Position**Major Responsibilities**Patient Support & Affordability Programs (Project Management & Execution)- End-to-End Project Management: Apply formal project management methodologies to oversee the full lifecycle of Patient Support Programs (PSPs), co-pay assistance, and access hubs, from initial scope definition and milestone mapping to field rollout and evaluation.- Operational Rollout: Drive seamless execution across target healthcare accounts, ensuring clear timelines, risk mitigation plans, and stakeholder alignment at every phase.- Access & Reimbursement Navigation: Partner with key vendors to streamline patient onboarding, prior authorization tracking, and adherence support.- Data & KPI Governance: Establish dashboards to track operational metrics (e.g., time-to-treatment, enrollment conversion, adherence rates) and lead continuous improvement initiatives based on data insights. Complex Vendor Management & Operational Oversight- Vendor Operations & Oversight: Manage complex third-party vendor networks ensuring seamless operational integration.- Service-Level Agreement Accountability: Monitor vendor performance against contractual Key Performance Indicators (KPIs); conduct regular business reviews and lead corrective action plans when standard thresholds are missed.- Cross-Functional Workflow Alignment: Serve as the central operational integration point between third-party service providers, field teams, and internal cross-functional stakeholders (Legal, Compliance, Procurement).- Vendor Onboarding & Risk Mitigation: Collaborate with Procurement and Legal on vendor selection, scope of work (SOW) drafting, audit readiness, and ongoing operational risk assessments. Patient Engagement & Tailored Solutions (System Partnerships)- Healthcare System Engagement: Engage hospital networks and patient organizations to map structural obstacles in patient access.- Tailored Access Solutions: Co-create non-promotional, bespoke care-pathway solutions tailored to the unique operational and administrative needs of specific health systems or regional accounts.- Patient Advocacy Collaboration: Build compliant, value-based partnerships with patient advocacy groups (PAGs) to gather unbranded patient feedback and integrate insights into future program iterations. Compliance, Governance & Field Management- Regulatory & PV Compliance: Ensure all vendor workflows and field engagement activities strictly adhere to local regulatory standards, pharmacovigilance (PV) / adverse event (AE) reporting protocols, data privacy laws (e.g., GDPR/HIPAA), and anti-bribery policies.- Field Insight Loop: Capture and translate field challenges, vendor bottlenecks, and payer obstacles into actionable insights for the broader Market Access brand strategy. **Who you are**### Required Education and Experience**-** Bachelor’s degree in Life Sciences, Business Administration, Project Management, Healthcare Management, or Pharmacy (Master’s, PharmD, or PMP certification preferred).**-** 3–5+ years of experience in the pharmaceutical or biotechnology sector within Market Access, Patient Support Services, Operations, or Health System Management.- Proven track record in project management, specifically leading cross-functional health projects or launching complex field-based patient programs.- Demonstrated expertise in managing complex, multi-vendor environments (e.g., hub providers, specialty distribution partners, digital patient solution. Required Competencies and Skills- Vendor Governance: Demonstrated ability to negotiate SOWs, hold third-party partners accountable to rigorous SLAs, and troubleshoot operational bottlenecks.- Project Management Skills: Proficiency in project management frameworks, risk mitigation, resource scheduling, and cross-functional task tracking.- Healthcare & Access Knowledge: In-depth understanding of local health systems, reimbursement channels, patient assistance models, and data privacy frameworks.### Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.**Roche is an Equal Opportunity Employer.**