Healthcare Systems Partner

2944 Roche Pharma Middle East; Dubai Emirate; On-site; AED 300,000 - 500,000; Full time

Job summary

Roche in Dubai is seeking an experienced Project Manager to lead patient support programs and related access initiatives. You will drive end-to-end program execution, coordinate vendor relationships, and ensure compliant, scalable patient pathways across health systems.

The role emphasizes cross-functional collaboration with Legal, Compliance, and Procurement to optimize reimbursement and access, while leveraging data insights to improve enrollment and treatment adherence.

Qualifications

• Bachelor's degree and related field required, PMP or similar certification preferred.
• 3–5+ years in pharma/biotech Market Access, Patient Support, Operations, or Health System Management.
• Proven project management experience leading cross-functional health projects or complex field programs.
• Experience managing multi-vendor environments (hub providers, specialty distribution, digital solutions).

Responsibilities

• End-to-End Project Management of PSPs, co-pay assistance, and access hubs from scope to rollout.
• Operational rollout with timelines, risk plans, and stakeholder alignment.
• Navigate access & reimbursement with vendors for onboarding and prior authorizations.
• Data governance with dashboards tracking key KPIs and driving improvements.
• Vendor operations oversight, SLAs, and cross-functional workflow alignment.
• Vendor onboarding, SOW drafting, audit readiness, and risk assessments.
• Engage hospital networks and patient orgs to map access barriers.
• Develop tailored, non-promotional care-pathway solutions.

Skills

Vendor Governance

Project Management

Healthcare & Access Knowledge

Education

Bachelor’s degree in Life Sciences, Business Administration, Project Management, Healthcare Management, or Pharmacy

Job description

The Position Major Responsibilities

Patient Support & Affordability Programs (Project Management & Execution)

• End-to-End Project Management: Apply formal project management methodologies to oversee the full lifecycle of Patient Support Programs (PSPs), co-pay assistance, and access hubs, from initial scope definition and milestone mapping to field rollout and evaluation.
• Operational Rollout: Drive seamless execution across target healthcare accounts, ensuring clear timelines, risk mitigation plans, and stakeholder alignment at every phase.
• Access & Reimbursement Navigation: Partner with key vendors to streamline patient onboarding, prior authorization tracking, and adherence support.
• Data & KPI Governance: Establish dashboards to track operational metrics (e.g., time-to-treatment, enrollment conversion, adherence rates) and lead continuous improvement initiatives based on data insights.

Complex Vendor Management & Operational Oversight

• Vendor Operations & Oversight: Manage complex third-party vendor networks ensuring seamless operational integration.
• Service-Level Agreement Accountability: Monitor vendor performance against contractual Key Performance Indicators (KPIs); conduct regular business reviews and lead corrective action plans when standard thresholds are missed.
• Cross-Functional Workflow Alignment: Serve as the central operational integration point between third-party service providers, field teams, and internal cross-functional stakeholders (Legal, Compliance, Procurement).
• Vendor Onboarding & Risk Mitigation: Collaborate with Procurement and Legal on vendor selection, scope of work (SOW) drafting, audit readiness, and ongoing operational risk assessments.

Patient Engagement & Tailored Solutions (System Partnerships)

• Healthcare System Engagement: Engage hospital networks and patient organizations to map structural obstacles in patient access.
• Tailored Access Solutions: Co-create non-promotional, bespoke care-pathway solutions tailored to the unique operational and administrative needs of specific health systems or regional accounts.
• Patient Advocacy Collaboration: Build compliant, value-based partnerships with patient advocacy groups (PAGs) to gather unbranded patient feedback and integrate insights into future program iterations.

Compliance, Governance & Field Management

• Regulatory & PV Compliance: Ensure all vendor workflows and field engagement activities strictly adhere to local regulatory standards, pharmacovigilance (PV) / adverse event (AE) reporting protocols, data privacy laws (e.g., GDPR/HIPAA), and anti-bribery policies.
• Field Insight Loop: Capture and translate field challenges, vendor bottlenecks, and payer obstacles into actionable insights for the broader Market Access brand strategy.

Who you are

Required Education and Experience

• Bachelor’s degree in Life Sciences, Business Administration, Project Management, Healthcare Management, or Pharmacy (Master’s, PharmD, or PMP certification preferred).
• 3–5+ years of experience in the pharmaceutical or biotechnology sector within Market Access, Patient Support Services, Operations, or Health System Management.
• Proven track record in project management, specifically leading cross-functional health projects or launching complex field-based patient programs.
• Demonstrated expertise in managing complex, multi-vendor environments (e.g., hub providers, specialty distribution partners, digital patient solution.

Required Competencies and Skills

• Vendor Governance: Demonstrated ability to negotiate SOWs, hold third-party partners accountable to rigorous SLAs, and troubleshoot operational bottlenecks.
• Project Management Skills: Proficiency in project management frameworks, risk mitigation, resource scheduling, and cross-functional task tracking.
• Healthcare & Access Knowledge: In-depth understanding of local health systems, reimbursement channels, patient assistance models, and data privacy frameworks.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.