Health Operations Executive

métier - Strategic HR Solutions; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

métier - Strategic HR Solutions is seeking a health insurance operations professional in Dubai to configure and maintain health plans on our digital platform. You will set up plan structures, pricing logic, and underwriting parameters, while validating rates and ensuring accurate configurations before go-live.

Your role involves supporting brokers and insurers, handling portal updates, and coordinating with the technology team to translate business requirements.

Qualifications

• 1–3 years of experience in health insurance operations within broker, insurer, TPA, or insurtech environment.
• Exposure to Individual and/or SME health insurance products is essential.
• Strong numerical and analytical skills with excellent Excel knowledge.
• Good understanding of health insurance benefits, pricing concepts, and operational workflows.
• Strong English communication skills (written and verbal).
• Ability to coordinate with technology teams and translate business requirements clearly.
• Detail-oriented, organized, and comfortable working on digital platforms.
• Prior experience working on insurance portals or core systems is an advantage.
• Proactive mindset with willingness to learn in a fast-paced insurtech environment.

Responsibilities

• Configure and maintain health insurance products on the digital health platform.
• Set up plan structures, benefits, pricing logic, eligibility rules, and underwriting parameters.
• Perform validation checks on rates, calculations, and plan configurations before go-live.
• Support brokers, insurers, and internal stakeholders with portal updates, queries, and issue resolution.
• Manage ongoing updates including pricing revisions, benefit changes, and plan additions.
• Coordinate with the technology team to communicate business and operational requirements.
• Assist in testing new features, fixes, and enhancements on health insurance portals.
• Support UAT activities and ensure smooth operational platform usage.
• Use Excel extensively for premium calculations, data validation, reconciliation, and reporting.
• Maintain operational data and support reporting related to health insurance products and platform usage.

Skills

Numerical skills

Analytical skills

Excel proficiency

English communication

Detail-oriented

Tools

Excel

Job description

Key Responsibilities

• Configure and maintain Individual and SME health insurance products on the digital health platform
• Set up plan structures, benefits, pricing logic, eligibility rules, and underwriting parameters
• Perform validation checks on rates, calculations, and plan configurations before go-live
• Support brokers, insurers, and internal stakeholders with portal updates, queries, and issue resolution
• Manage ongoing updates including pricing revisions, benefit changes, and plan additions
• Coordinate with the technology team to communicate business and operational requirements
• Assist in testing new features, fixes, and enhancements on health insurance portals
• Support UAT activities and ensure smooth operational platform usage
• Use Excel extensively for premium calculations, data validation, reconciliation, and reporting
• Maintain operational data and support reporting related to health insurance products and platform usage

Requirements

• 1–3 years of experience in health insurance operations within broker, insurer, TPA, or insurtech environment
• Exposure to Individual and/or SME health insurance products is essential
• Strong numerical and analytical skills with excellent Excel knowledge
• Good understanding of health insurance benefits, pricing concepts, and operational workflows
• Strong English communication skills (written and verbal)
• Ability to coordinate with technology teams and translate business requirements clearly
• Detail-oriented, organized, and comfortable working on digital platforms
• Prior experience working on insurance portals or core systems is an advantage
• Proactive mindset with willingness to learn in a fast-paced insurtech environment