Head Waiter/ Waitress - Strawfire

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

Emirates Palace Mandarin Oriental Abu Dhabi is seeking a Restaurants Bars & Experiences Head Waiter/Waitress to join our Strawfire team. Based at the Emirates Palace within the Restaurants Bars & Experiences Department the Head Waiter/Waitress ensures their section runs smoothly and that guests are served to the high standards of Emirates Palace Mandarin Oriental Abu Dhabi.

You will supervise opening/closing brigades, assist with reservations and events, train staff, greet guests, present menus,

Qualifications

• Strong communication and customer service skills.
• Proficiency in additional languages will be considered a plus.
• Senior School qualification or equivalent is advantageous.

Responsibilities

• Coordinate and supervise opening and closing brigades.
• Assist in planning according to reservations and events.
• Check cleanliness and functioning of operating equipment and furniture.
• Assist in training of waiter/waitress and junior staff.
• Ensure correct setup of the restaurant section assigned to you.
• Welcome guests and assist in seating.
• Present menus and beverage lists with recommendations to increase average check.
• Take orders and ensure speedy service of all items.
• Ensure tables are set per order requirements.
• Participate in service during rush hours.
• Follow billing and cash handling procedures as per policies.

Skills

Strong communication

Customer service

Languages (additional)

Education

Senior School qualification or equivalent

Job description

Emirates Palace Mandarin Oriental Abu Dhabi is looking for a Restaurants Bars amp Experiences Head Waiter Waitress to join our Restaurants Bars amp Experiences Strawfire team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional

About the job

Based at the Emirates palace Mandarin Oriental Abu Dhabi within the Restaurants Bars amp Experiences Department The Head Waiter Waitress is responsible for ensuring that their section of the restaurant is operated smoothly and that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental Abu Dhabi The Head Waiter Waitress reports to the Assistant Restaurant Manager

As a Restaurants Bars amp Experiences Head Waiter Waitress you will be responsible for the following duties

• Co-ordinate and supervise all duties for the opening and closing brigade
• Assist the assistant manager in planning according to reservations and special events
• Checking the condition cleanliness and proper functioning of all operating equipment and furniture
• Assist in the training of waiter waitress and junior waiters
• Ensure the correct and complete set-up of the restaurant section assigned to him her
• Welcome guests in his her station and to assist in seating
• Present menus and beverage lists to the guest with recommendations designed to increase average check
• Take food and beverage orders and to ensure speedy service of all food and beverage items
• Ensure that each table is correctly set up as per food and beverage order requirements
• Participate in service of food and beverage items especially during rush hours
• Check and follow-up on billing and checking procedures as per policies set by emirates palace
• Ensure proper cash handling procedures are followed as per policies set by emirates palace
• Be present in the restaurant during service hours
• Ensure that tables are cleaned and reset immediately after the guests have left in line with the standards set by emirates palace
• To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant
• Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints
• Attend communication meeting briefings and training sessions as required by the restaurant manager training manager and food and beverage manager

Our commitment to you

Learning amp Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Retirement Plans When you show commitment to us we reciprocate We offer different retirement plans depending on the length of your service and your role

We re Fans Are you

Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus. Strong communication and customer service skills. Senior School qualification or equivalent will be an advantage. Proficiency in additional languages will be considered a plus.