Restaurants Bars And Experiences Head Waiter Waitress - Strawfire

Mandarin Oriental Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Learning & Development

MOstay benefits

Health & Colleague Wellness programs

Retirement Plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Head Waiter/Waitress to lead the Restaurants, Bars & Experiences section with a focus on flawless service and guest satisfaction. The role reports to the Assistant Restaurant Manager and requires operating a smooth opening/closing brigade during service hours.

The ideal candidate has experience in a luxury hotel, strong communication and customer service skills, and is proficient in additional languages.

Qualifications

• Previous experience in the same role in a luxury hotel is preferred.
• Senior School qualification or equivalent will be an advantage.
• Proficiency in additional languages will be considered a plus.

Responsibilities

• Coordinate and supervise all duties for opening and closing brigade.
• Assist the assistant manager in planning according to reservations and events.
• Ensure proper functioning of operating equipment and furniture.
• Assist in training waiter/waitress and junior waiters.
• Ensure correct setup of the restaurant section and welcome guests.
• Present menus and beverage lists with recommendations to increase average check.
• Take orders and ensure speedy service of all items.
• Manage billing procedures and cash handling per Emirates Palace policies.
• Be present in the restaurant during service hours and maintain cleanliness and resets.
• Develop and maintain good relations with guests and handle complaints as needed.

Skills

Communication skills

Customer service

Education

Senior School qualification

Job description

Job Description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Restaurants, Bars & Experiences Head Waiter/ Waitress to join our Restaurants, Bars & Experiences Strawfire team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About The Job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Restaurants, Bars & Experiences Department, The Head Waiter/ Waitress is responsible for ensuring that their section of the restaurant is operated smoothly and that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Head Waiter/ Waitress reports to the Assistant Restaurant Manager.

As a Restaurants, Bars & Experiences Head Waiter/ Waitress, you will be responsible for the following duties

• Co-ordinate and supervise all duties for the opening and closing brigade.
• Assist the assistant manager in planning according to reservations and special events.
• Checking the condition, cleanliness and proper functioning of all operating equipment and furniture
• Assist in the training of waiter/waitress and junior waiters.
• Ensure the correct and complete set-up of the restaurant section assigned to him/her.
• Welcome guests in his/her station and to assist in seating.
• Present menus and beverage lists to the guest with recommendations designed to increase average check.
• Take food and beverage orders and to ensure speedy service of all food and beverage items.
• Ensure that each table is correctly set up as per food and beverage order requirements.
• Participate in service of food and beverage items especially during rush hours.
• Check and follow-up on billing and checking procedures as per policies set by emirates palace.
• Ensure proper cash handling procedures are followed as per policies set by emirates palace.
• Be present in the restaurant during service hours.
• Ensure that tables are cleaned and reset immediately after the guests have left, in line with the standards set by emirates palace.
• To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant.
• Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints.
• Attend communication meeting, briefings and training sessions as required by the restaurant manager, training manager and food and beverage manager.

As a Restaurants, Bars & Experiences Head Waiter/ Waitress, we expect from you

• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
• Strong communication and customer service skills.
• Senior School qualification or equivalent will be an advantage.
• Proficiency in additional languages will be considered a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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