Head Waiter/Waitress

Sloane Street Kitchen; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

Sloane Street Kitchen in Dubai is seeking a Head Waiter/Waitress to lead the front-of-house team and ensure impeccable dining experiences.

This full-time, on-site role requires coordinating reservations, guiding guests, liaising with the kitchen, and mentoring junior staff while upholding hygiene standards.

Applicants should be flexible for evenings and weekends and possess strong English communication.

Qualifications

• Strong customer service focus with guest satisfaction as a priority.
• Experience in food & beverage and front-of-house operations.
• Clear and confident communication with guests, team, and kitchen.
• Knowledge of food safety and hygiene; training is a plus.

Responsibilities

• Lead the front-of-house service team and oversee daily operations.
• Coordinate reservations and seating plans; greet guests and take orders.
• Liaise with the kitchen to ensure timely, accurate service and handle issues.
• Train and mentor junior staff; uphold hygiene and safety standards.

Skills

Customer service

F&B experience

Communication

English proficiency

Education

Food safety certification

Job description

Company Description

Sloane Street Kitchen is a contemporary dining venue offering a refined yet welcoming atmosphere for guests in Dubai. The restaurant focuses on high-quality food and beverage service, combining carefully crafted menus with attentive hospitality. Team members are encouraged to deliver memorable guest experiences through professional service and a strong emphasis on detail. The working environment supports collaboration, continuous learning, and respect for colleagues and guests. Sloane Street Kitchen aims to build a team of service professionals who take pride in creating an exceptional dining experience.

Role Description

The Head Waiter/Waitress is responsible for leading the front-of-house service team and ensuring smooth daily operations. This full-time, on-site role in Dubai includes overseeing table service, coordinating reservations and seating plans, and maintaining high standards of food and beverage presentation. The role involves greeting and guiding guests, taking orders accurately, liaising with the kitchen, and handling guest inquiries or concerns in a professional manner. The Head Waiter/Waitress supports training and mentoring junior staff, ensures compliance with hygiene and safety standards, and contributes to upselling and revenue generation. This position requires a hands-on approach during service, strong communication with the kitchen and management, and a consistent focus on guest satisfaction.

Qualifications

Strong customer service skills with a focus on guest satisfaction and professional hospitality. Experience in food & beverage and food service operations, preferably in a restaurant or hotel environment. Clear and confident communication skills for interacting with guests, team members, and kitchen staff. Basic understanding of cooking and menu items to explain dishes and make informed recommendations. Previous experience in a supervisory or lead waiter/waitress role is highly desirable. Ability to work flexible hours, including evenings, weekends, and holidays as required. Strong organizational skills, attention to detail, and ability to manage multiple tables and tasks efficiently. Proficiency in English; additional languages relevant to Dubai’s international clientele are an advantage. Knowledge of food safety and hygiene standards; formal training or certification is a plus.