Head Waiter / Head Waitress

Rotana Hotels; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Towers Rotana, Dubai, seeks a Head Waiter/Head Waitress to deliver professional guest service and create memorable dining experiences. You will work closely with the kitchen and stewarding teams and supervise the assigned outlet staff to ensure smooth operations.

Responsibilities include training the team, managing rosters, ensuring grooming standards, welcoming guests, and maximizing outlet revenue while familiarising yourself with the menu and promotions.

Qualifications

• Experience in Food & Beverage service is a plus.
• Strong customer service orientation.
• Ability to train and lead a team.

Responsibilities

• Work with Kitchen, Stewarding and Outlet Cashiers to ensure smooth operations.
• Conduct regular training sessions with the assigned team per SOPs.
• Monitor staff duty rosters and ensure proper grooming.
• Plan timely setup of the F&B outlet according to meal settings and hours.
• Welcome guests, manage seating through the hostess if available.
• Maintain professional, friendly relations with outlet patrons.
• Be familiar with the outlet menu, promotions and hotel activities.
• Contribute to meeting and maximizing the outlet’s monthly revenue.

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

This position is based at Towers Rotana.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet