Head Waiter

SO /; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier dining establishment in Dubai is seeking a Restaurant Supervisor to ensure smooth daily operations and high guest satisfaction. The ideal candidate has at least 2 years of management experience in the restaurant industry and excels in a fast-paced environment. Strong communication skills in English and the ability to multitask are essential for this role.

Qualifications

• Minimum 2 years’ management experience in Restaurants and Bars.
• Ability to work in a fast-paced environment and maintain attention to detail.
• Strong communication skills in English.

Responsibilities

• Ensure the day to day operation is smooth in the restaurant.
• Assist the leadership team in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.

Skills

Management experience in Restaurants and Bars

Ability to multitask

Strong verbal and written communication skills

Tools

Point of sale systems

Job description

Job Description

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed, delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids, and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash, credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the day’s events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Qualifications

• Minimum 2 (two) years’ management experience in Restaurants and Bars. Job Description
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and / or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork