Head Waiter

Em Sherif Group; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Em Sherif Café in Dubai is hiring experienced Captain Waiters/Head Waiters to join our team. You will lead front-of-house service in a refined Lebanese dining environment, ensuring guest expectations are exceeded and service standards are consistently performed.

Ideal candidates have upscale dining experience, strong English communication, professional appearance, and a genuine passion for hospitality. Join us to deliver memorable dining experiences in a vibrant, luxury setting.

Qualifications

• Must be currently based in Dubai.
• Experience in refined upscale restaurants, preferably Lebanese fine dining.
• Strong knowledge of fine-dining service standards.
• Excellent English language skills and strong interpersonal abilities.
• Professional appearance and a passion for hospitality.

Responsibilities

• Deliver exceptional guest service in line with brand standards.
• Welcome guests and ensure refined dining experience.
• Supervise and coordinate service in assigned section.
• Guide and support service team to maintain standards.
• Coordinate with kitchen for smooth and timely service.
• Handle guest requests and complaints professionally.
• Maintain high standards of cleanliness, presentation, and mise en place.

Skills

English communication

Interpersonal skills

Customer service

Communication skills

Job description

We're Hiring | Captain Waiters / Head Waiters - Em Sherif Café, Dubai

Em Sherif Café is looking for experienced Captain Waiters/Head Waiters to join our team in Dubai.

Key Responsibilities:

• Deliver exceptional guest service in line with the brand's standards.
• Welcome guests and ensure a refined dining experience.
• Supervise and coordinate service activities within the assigned section.
• Guide and support the service team to maintain excellent service standards.
• Coordinate with the kitchen to ensure smooth and timely service.
• Handle guest requests and complaints professionally.
• Maintain high standards of cleanliness, presentation, and mise en place.

Requirements:

• Must be currently based in Dubai.
• Previous experience in refined, upscale restaurants, preferably in Lebanese fine dining.
• Strong knowledge of fine-dining service standards.
• Good command of English, both written and spoken.
• Excellent communication and interpersonal skills.
• Professional appearance, attention to detail, and a passion for hospitality.
• Excellent customer service and strong social skills.
• Strong oral and interpersonal communication skills.