Head Waiter

Alphamind; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Dynamic, multicultural environment

Career growth opportunities

Job summary

AlphaMind Group, a global lifestyle and hospitality group, seeks an experienced bartender to join Kira in Dubai. The role focuses on delivering elevated guest experiences, supervising service staff, coordinating with kitchen and bar, and maintaining service standards in a high-volume, luxury environment.

You will lead shifts, ensure guest satisfaction, train staff, and uphold health and safety policies. Join a dynamic, multicultural team with opportunities for growth and exposure to premier

Qualifications

• Experience as Head Waiter, Senior Waiter, Captain, or similar in high-volume venues.
• Strong knowledge of food and beverage service standards.
• Excellent communication and guest-service skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Welcome and attend to guests in a professional, friendly, attentive manner.
• Lead and supervise service staff during operations.
• Coordinate with Kitchen, Bar, Hostess to ensure smooth service.
• Monitor guest satisfaction and address requests or complaints.
• Ensure orders are delivered accurately and timely.
• Assist Restaurant Manager with daily operational requirements and reports.

Skills

Guest service excellence

Leadership & team management

Communication

POS systems knowledge

Job description

AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates world-class restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Bar du Port, Iris, and other award-winning hospitality experiences.

Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.

About Kira

Kira is a restaurant with two distinct bars serving a discerning, luxury clientele. We are known for elevated cuisine, an exceptional beverage program, and a level of hospitality that matches the expectations of our guests. We are looking for an experienced, craft-focused bartender to join our team and help maintain the standard of excellence our guests expect.

Key Responsibilities

Guest Service

• Welcome and attend to guests in a professional, friendly, and attentive manner.
• Ensure guests receive efficient, personalized, and high-quality service throughout their experience.
• Take accurate food and beverage orders and ensure they are properly communicated to the kitchen and bar.
• Monitor guest satisfaction and promptly address requests, concerns, or complaints.
• Maintain strong knowledge of the menu, ingredients, allergens, and daily promotions.

Team Supervision

• Lead and supervise Waiters, Runners, and other assigned service staff during operations.
• Brief the team before each shift regarding reservations, VIP guests, promotions, menu changes, and operational requirements.
• Allocate sections and duties according to business needs.
• Monitor staff grooming, punctuality, attendance, and overall performance.
• Coach team members and provide guidance to maintain service standards.
• Support the Restaurant Manager with staff training and performance follow-up.

Operations & Service Standards

• Ensure the assigned section is fully prepared before service.
• Monitor table setup, cleanliness, mise en place, and overall restaurant presentation.
• Coordinate effectively with the Kitchen, Bar, Hostess, and other departments to ensure smooth service.
• Ensure orders are delivered accurately and within expected service times.
• Monitor table turnover while maintaining the quality of guest experience.
• Follow all company policies, food safety, hygiene, and health & safety standards.
• Handle cash, payments, and POS transactions accurately when required.

Administration & Reporting

• Assist the Restaurant Manager with daily operational requirements and reports.
• Communicate operational issues, guest feedback, incidents, and staff concerns to management.
• Monitor and control breakages, wastage, and unnecessary consumption within the assigned section.
• Support stock and inventory checks when required.

Requirements

• Previous experience as a Head Waiter, Senior Waiter, Captain, or similar role in a high-volume restaurant, hotel, or hospitality environment.
• European Nationals are preferred who are willing to be on task force in Europe during summer season.
• Strong knowledge of food and beverage service standards.
• Excellent communication and guest-service skills.
• Good leadership and team-management abilities.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance, positive attitude, and strong attention to detail.
• Good knowledge of POS systems and restaurant operations.
• Flexibility to work shifts, weekends, and public holidays.

What We Offer

• Opportunity to work with one of the region's leading hospitality and lifestyle groups.
• Dynamic, collaborative, and multicultural work environment.
• Exposure to high-profile hospitality and development projects.
• Career growth and professional development opportunities.