Head - Service Partnership Integration

Dubai Airports; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Dubai Airports is seeking a Head - Service Partnership Integration to lead AOCC service partner relationships, cross-functional project delivery, and readiness across DXB and DWC. The role focuses on coordinating stakeholders, ensuring compliant operations, and driving process integration.

You will oversee risk management, system coordination, and asset management while guiding end-to-end airport operations on shift with service partners to maintain world-class performance.

Qualifications

• Bachelor’s degree in Business Administration, engineering or related field.
• 7–10 years of relevant experience.
• Experience across airport operations and systems, stakeholder management, airline processes and data; strong capability in AODB, fixed resource management systems, and MS Office tools.

Responsibilities

• Lead AOCC service partner relationships, government liaison, customer engagement, and collaborative project delivery through effective agreements and stakeholder coordination.
• Build AOCC capability by leading training, onboarding, process integration, system adoption, and change enablement across people, systems, and facilities.
• Manage AOCC operational risk and resilience by reducing risk exposure, maintaining business continuity plans, and aligning service partner readiness across DXB and DWC.
• Oversee AOCC systems, data integrity, technology coordination, billing accuracy, and asset management to ensure reliable and compliant operations.
• Lead end-to-end airport operations on shift, managing daily delivery, disruptions, incidents, and emergency responses in coordination with all service partners.
• Manage AOCC facilities, engineering coordination, readiness, resilience, and security compliance for primary and backup AOCC environments.

Skills

Stakeholder management

Airport operations

Airline processes

Data management

Education

Bachelor’s degree in Business Administration or Engineering or related field

Tools

AODB

Fixed Resource Management Systems

MS Office tools

Job description

Head - Service Partnership Integration

Service & Operations

THIS IS WHERE THE EXCITEMENT REALLY BEGINS

SERVICE & OPERATIONS

Head - Service Partnership Integration

The team works in real time to make sure the right people are in the right place – airside and landside - to meet demand. As our airports are the world’s busiest, it’s fast-paced and a real challenge. They see that the operational plan is followed, and issues are dealt with across terminals, regular operations, incidents and crisis handling. The operation has to be industry-leading, and it always is.

What you’ll deliver

• You’ll lead AOCC service partner relationships, government liaison, customer engagement, and collaborative project delivery through effective agreements and stakeholder coordination.
• You’ll build AOCC capability by leading training, onboarding, process integration, system adoption, and change enablement across people, systems, and facilities.
• You’ll manage AOCC operational risk and resilience by reducing risk exposure, maintaining business continuity plans, and aligning service partner readiness across DXB and DWC.
• You’ll oversee AOCC systems, data integrity, technology coordination, billing accuracy, and asset management to ensure reliable and compliant operations.
• You’ll lead end-to-end airport operations on shift, managing daily delivery, disruptions, incidents, and emergency responses in coordination with all service partners.
• You’ll manage AOCC facilities, engineering coordination, readiness, resilience, and security compliance for primary and backup AOCC environments.

What you bring

• You will be educated to a bachelor’s degree level specialized in Business Administration, engineering or a related field.
• You will have 7-10 years of relevant experience.
• You should have experience across airport operations and systems, stakeholder management, airline processes and data, with strong capability in AODB, fixed resource management systems, and MS Office tools.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing - and being pushed - to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.