Head of Restaurant Operations & Brand Excellence

Swiss Connect Solutions; Dubai; On-site; AED 279,000 - 335,000; Full time

Job summary

Swiss Connect Solutions is seeking an experienced Head of Operations for the Restaurant Division to oversee end-to-end operations across all restaurant outlets in Dubai. The role focuses on P&L management, service excellence, manpower planning, SOP implementation, and driving overall business performance.

Key focus areas include profitability, SOP/global brand standard enforcement, workforce optimization in collaboration with HR, and close coordination with Purchase, F&B Control, and Finance

Responsibilities

• Oversee outlet performance profitability and operational efficiency
• Implement and monitor SOPs and brand standards across all locations
• Lead manpower planning and workforce optimization in coordination with HR
• Collaborate closely with Purchase F&B Control and Finance teams
• Ensure high levels of customer satisfaction and compliance with audits and quality standards

Job description

Swiss Connect Solutions is seeking an experienced Head of Operations for the Restaurant Division to oversee end-to-end operations across all restaurant outlets in Dubai. The role focuses on P&L management, service excellence, manpower planning, SOP implementation, and driving overall business performance.

Key focus areas include profitability, SOP/global brand standard enforcement, workforce optimization in collaboration with HR, and close coordination with Purchase, F&B Control, and Finance