Head of Process and Digital Transformation, Health Operations

NEXTCARE Claims Management LLC; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global health service provider is looking for a Head of Digital & Process Transformation to lead initiatives in digital and process management. The role focuses on delivering automation solutions and requires robust project management skills. Candidates should have over 8 years of experience in a multinational setting. The position emphasizes leadership in a diverse team, fostering continuous improvement, and ensuring strategic alignment across health operations.

Benefits

Career development programs

Health and wellbeing initiatives

Global mobility opportunities

Qualifications

• 8+ years of relevant experience in digital transformation or process excellence.
• Strong project and program management skills.
• Knowledge of process improvement methodologies like Lean, Six Sigma, Agile.

Responsibilities

• Lead delivery of digital and automation programs.
• Translate transformation priorities into actionable plans.
• Drive implementation of automation and AI solutions.

Skills

Digital transformation

Process excellence

Project management

Analytical skills

Automation tools

Job description

Overview

Head of Digital & Process Transformation – Health Operations. The role will lead a diverse team across digital, process management, and transformation initiatives to enable the growth of Allianz Partners Health. This senior operational role focuses on execution, ensuring that digital and AI-enabled solutions are successfully implemented and embedded across Health Operations globally. The role requires strong delivery leadership, operations problem-solving, and the ability to mobilise cross-functional teams to achieve measurable business outcomes. Working in a highly international environment, the role will partner closely with Regional Heads of Operations, functional leaders, and senior stakeholders to deliver on digital transformation priorities. The incumbent will report to the AP Health, Head of Operations Transformation & Support.

Responsibilities

• Lead the delivery and execution of digital and automation programs, ensuring projects are delivered on time, within budget and to agreed business outcomes.
• Translate transformation priorities into action, aligning with strategic direction set by the Health Ops Leadership Team.
• Ensure alignment to Allianz Partners strategic direction regarding target ecosystem and deployment of platforms such as Telephony, Conversational AI, etc.
• Drive implementation of automation and AI solutions, from opportunity identification to rollout and adoption, ensuring measurable improvements in efficiency and customer experience.
• Lead the development and redesign of the Health rules engine framework, incorporating AI to decision application for platform teams.
• Lead Elevate journey redesign and deployment, ensuring clear oversight and signoffs with the Leadership team.
• Ensure clear oversight of all IT delivery into Health Operations, including small change demand and strategic delivery across all Health entities.
• Manage performance tracking and reporting, providing senior management with clear insights and recommendations based on data-driven dashboards.
• Support claims transformation, delivering automation and process improvements across pre-approval, adjudication and claims handling.
• Ensure robust governance and compliance, embedding agreed project delivery methodologies and IT / business alignment.
• Work cross-functionally with regional and global stakeholders to embed customer experience considerations into digital delivery.
• Lead and develop a high-performing team, fostering accountability, innovation and continuous improvement.

Qualifications

• 8+ years of relevant experience, with a strong background in digital transformation, or process excellence, ideally in a multinational environment.
• Proven track record of delivering large-scale automation / digital programs with tangible outcomes.
• Strong project and program management skills, including cost-benefit analysis, business case development and performance monitoring.
• Solid understanding of process improvement and delivery methodologies (Lead, Six Sigma, Agile).
• Strong analytical skills, comfortable working with complex data to drive insights.
• Knowledge of automation tools and reporting dashboards is an advantage.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique with diverse needs and ambitions, and we support their journey with personal and professional development through courses and targeted programs. We offer opportunities in a global environment with international mobility and career progression, and we prioritise health and wellbeing with Work Well programs to support work-life balance.

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of ethnicity, cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let’s care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. Regular rotation of Allianz Executive employees across functions, entities and geographies is encouraged to gain varied skills and experiences across Allianz Group.