Head of Performance and Delivery IWPB

HSBC Holdings plc; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

HSBC is seeking a high-calibre leader to head Performance and Delivery for IWPB in the UAE. The role focuses on shaping operating models, governance, and end-to-end delivery across Risk and Compliance. You will coordinate strategic initiatives and ensure robust reporting to senior leadership.

You will work with the CRCO IWPB and regulators, aligning resources, budgets and timelines to drive delivery while maintaining strong governance and risk controls.

Qualifications

• A full-time graduation degree of at least three years is essential for UAE visa and work permit.
• Substantial experience in Chief of Staff, Global Business Management, or Chief Operating Office roles within HSBC.
• Experience working across risk and business roles within financial services.
• Track record shaping and delivering strategic initiatives across multiple stakeholders.

Responsibilities

• Shape the Risk & Compliance operating model for IWPB UAE.
• Set up governance standards and reporting across the function.
• Oversee design and execution of strategic initiatives across IWPB, partnering with OpCo-1 and Transformation.
• Manage day-to-day operational requirements including people strategy and resourcing.
• Build and maintain control structures and performance scorecards.

Skills

Risk management

Governance

Stakeholder engagement

Strategic delivery

Cloud familiarity

Education

Bachelor's degree or higher

Job description

Ready to shape operational delivery across Risk and Compliance in IWPB?

We are currently seeking a high calibre professional to join our team asHead of Performance and Delivery IWPB

The role will be primarily based in the UAE, where the principal workplace will support day-to-day responsibilities, operational requirements, and ongoing business activities.

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

Risk and Compliance is HSBC’s Second Line of Defence, providing independent review and challenge to help ensure risks are managed under the Group risk framework. This role sits within the Risk & Compliance COO function - the execution arm of the Risk & Compliance strategy - accountable for how the function operates as an effective resilient and well-governed enterprise capability aligned to regulatory expectations and business strategy. Reporting to the Risk and Compliance Chief Operating Officer with entity reporting to the CRCO IWPB this role provides strategic and operational accountability for performance and delivery across IWPB UAE. You’ll shape the Risk & Compliance operating model for IWPB, coordinate an end-to-end programme of strategic initiatives, and strengthen governance standards, controls, and reporting. Success means timely and consistent decision-making, clear forums and accountability, and well-executed delivery that supports IWPB Risk leadership. You’ll also provide dedicated support to the CRCO IWPB across governance, prioritisation, resources, and cost matters.

What you'll be doing

• Shape the strategy and design of the Risk & Compliance operating model for IWPB
• Set up and run governance standards and business management disciplines, including decision-making forums and consistent reporting
• Oversee the design and execution of strategic initiatives across IWPB, partnering with R&C OpCo-1 and Transformation
• Manage day-to-day operational requirements including people strategy, processes, resourcing, and strategy execution
• Build and maintain control structures and performance scorecards to measure and monitor operational performance
• Partner with Group Risk & Compliance teams on operational processes including financial planning, data governance, and operational resilience
• Provide integrated strategic and operational support to the CRCO IWPB, covering prioritisation, governance, stakeholder engagement and delivery oversight
• Maintain engagement with regulators and internal and external audit activity where required

What we're looking for

• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory
• Bring substantial experience in Chief of Staff, Global Business Management, or Chief Operating Office roles within HSBC
• Demonstrate established experience working across risk and business roles within financial services
• Show a strong track record shaping and delivering strategic initiatives and complex programmes across multiple stakeholders and operating models
• Apply strong governance and business management capability, including forums, controls, reporting, and performance oversight
• Influence effectively across first line, senior management, second line, audit, and regulators to deliver sub-function and business objectives
• Demonstrate strong knowledge of operational risk management and advanced risk management techniques
• Navigate ambiguity and shifting priorities while sustaining delivery across organisational complexity
• Bring familiarity with Cloud and other innovative technologies and applications

Strengthening Risk Delivery at Scale

This role is an opportunity to improve how Risk and Compliance delivers across IWPB UAE - from operating model design to governance, controls, and execution cadence. The work will support well-governed decision-making and delivery across a broad senior stakeholder set including regulators and audit. If you want to help shape the programmes, forums, and disciplines that underpin effective Risk and Compliance performance this role offers clear scope to make that impact.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.