Head of People Transformation & Operational Excellence

Delivery Hero

Dubai

On-site

AED 800,000 - 1,200,000

Full time

14 days+

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Job summary

Delivery Hero is seeking a dynamic Transformation and Operational Excellence Director to lead improvements within People and Culture with a focus on HRIS and data analytics. You will develop strategies to optimize service delivery and foster a data-driven culture across People Operations.

In this role you will partner with leadership and cross-functional teams to implement best practices, leverage technology, and drive performance through continuous improvement and strong stakeholder management.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field; Masters preferred.
Minimum of 10 years in HR operations, shared services, or process improvement with transformation focus.
Proven track record leading large/mid-scale transformation in HR Shared Services.
Deep understanding of HR processes, analytics, and service delivery models.
Strong knowledge of HR technology solutions (HRIS, case management, workflow automation).
Experience with Lean Six Sigma, Agile, and project management frameworks.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership, communication, and interpersonal abilities.
Ability to manage multiple priorities in fast-paced environment; drive results.
Demonstrated ability to build and develop high-performing teams.

Responsibilities

Develop and execute transformation and operational excellence strategy for People Operations.
Lead identification, analysis, and redesign of People processes to improve efficiency.
Drive continuous improvement culture across People & Culture; enhance service delivery.
Evaluate, recommend, and implement technology solutions to automate processes and improve data management.
Design and deliver comprehensive People data analytics solutions for actionable insights.
Establish and monitor KPIs and SLAs; track progress against goals.
Lead change management initiatives for new processes and technologies.
Collaborate with leaders to understand needs and align transformation initiatives.
Build and develop a high-performing team of operational excellence professionals.
Oversee multiple complex Projects related to People Operations transformation.
Ensure compliance and risk management with laws/regulations and company policies.