Head of Operations — Digital Transformation & CX (Dubai)

Zurich Insurance; Dubai; In loco; AED 300.000 - 520.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Life Insurance

Flexible working

Descrizione del lavoro

Zurich Insurance in Dubai is seeking a Head of Operations to lead an Operations team within Zurich Workplace Solutions. The role focuses on delivering high-quality, digital customer service and strong client outcomes in a regulated environment.

The successful candidate will build relationships with Trustees, Investment Advisors, regulators and senior stakeholders, translate business objectives into tangible outcomes, and manage end-to-end operations from the Dubai DIFC base.

Competenze

• Proven experience leading and developing operational teams within a regulated environment.
• Strong track record of delivering operational excellence using technology, data and insights.

Mansioni

• Lead and develop an Operations team with a focus on digital and human customer experiences.
• Deliver against service standards, regulatory requirements and business objectives.
• Drive operational excellence by leveraging technology, data and insights.
• Input into and develop the strategic roadmap of technology, ecosystem and customer service enhancements.
• Coach and develop team members and plan succession.
• Partner with internal and external stakeholders to align priorities.
• Act as the primary operational contact for Trustees, Investment Advisors, regulators and partners.
• Represent Operations in governance forums and client meetings.
• Provide operational insights, reporting and recommendations for decision-making.
• Manage complex customer issues and escalations with timely resolution.

Descrizione del lavoro

Zurich Insurance in Dubai is seeking a Head of Operations to lead an Operations team within Zurich Workplace Solutions. The role focuses on delivering high-quality, digital customer service and strong client outcomes in a regulated environment.

The successful candidate will build relationships with Trustees, Investment Advisors, regulators and senior stakeholders, translate business objectives into tangible outcomes, and manage end-to-end operations from the Dubai DIFC base.