Client Care Specialist - Workplace Savings (DIFC)

Careers at UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Zurich Workplace Solutions (ZWS) in Dubai is hiring a Service Consultant to join their Contact Center team. You will be responsible for processing customer requests and ensuring excellent service delivery.

The ideal candidate has a Bachelor's degree and at least 2 years of relevant experience. Understanding of insurance and corporate savings is strongly preferred. Proficiency in Arabic is a must. A full-time schedule is offered along with a dynamic work environment.

Qualifications

• 2+ years of experience in a related field.
• Understanding of corporate savings and pensions.
• Experience in a fast-paced, customer-centric environment.

Responsibilities

• Process customer requests to meet expectations.
• Build and maintain excellent customer relationships.
• Collaborate across operational areas for effective service.

Skills

Analytical mindset

Attention to detail

Proficiency in Microsoft Office

Negotiation skills

Bilingual Arabic proficiency

Education

Bachelor’s degree (or equivalent)

Job description

Zurich Workplace Solutions (ZWS) in Dubai is hiring a Service Consultant to join their Contact Center team. You will be responsible for processing customer requests and ensuring excellent service delivery.

The ideal candidate has a Bachelor's degree and at least 2 years of relevant experience. Understanding of insurance and corporate savings is strongly preferred. Proficiency in Arabic is a must. A full-time schedule is offered along with a dynamic work environment.