Head - Enterprise Transformation

RAKBANK; Dubai; On-site; AED 55,000 - 80,000; Full time

Job summary

RAKBANK in Dubai is seeking a Head of Enterprise Transformation to define and lead the bank's transformation strategy across various functions, ensuring alignment with business priorities. Ideal candidates should have 15 years of experience in banking or financial services, with a strong background in process optimization and operational excellence.

The role entails developing a transformation roadmap, driving organizational change, and enhancing customer experience through intelligent automation and strategic initiatives.

Qualifications

• 15 years of experience in banking, financial services, consulting, or enterprise transformation.
• Proven track record of leading transformation programmes within regulated industries.
• Strong experience in process transformation and operational excellence.

Responsibilities

• Define and lead enterprise transformation strategy.
• Drive large-scale transformation programmes across banking functions.
• Establish data-driven performance frameworks to track progress and outcomes.

Skills

Enterprise transformation

Lean Six Sigma

Agile methodology

RPA implementation

Data-driven decision-making

Education

Bachelor's degree in Business, Engineering, Technology, Finance or related field

Master's degree or MBA

Tools

AI automation platforms

Workflow automation

Job description

Head - Enterprise Transformation

Location: Dubai, United Arab Emirates.

Industry: Financial Services, Function: Management.

Experience: 15 years enterprise transformation experience.

Job Type: Full-time. Estimated Salary: 55,000 – 80,000.

Key Responsibilities

• Define and lead the bank's enterprise transformation strategy aligned with business priorities, strategic objectives, and the target operating model.
• Drive large‑scale transformation programmes across retail banking, corporate banking, operations, risk, finance, compliance, technology, and support functions.
• Develop and manage a transformation roadmap with clear KPIs, governance structures, delivery milestones, and value realisation tracking.
• Lead cross‑functional teams and transformation squads to ensure disciplined execution across multiple workstreams.
• Identify process inefficiencies and redesign workflows using Lean, Six Sigma, Agile, and continuous improvement methodologies.
• Simplify, standardise, and optimise end‑to‑end banking processes to improve productivity, quality, speed, and control.
• Foster a culture of operational excellence, measurable improvement, and customer‑focused execution.
• Lead enterprise adoption of intelligent automation and AI solutions across suitable business and operational areas.
• Drive implementation of RPA, workflow orchestration, generative AI, predictive analytics, and automation‑enabled process improvement.
• Partner with technology, data, cyber security, risk, and compliance teams to deliver scalable and compliant AI‑enabled capabilities.
• Define governance, risk controls, adoption frameworks, and operating standards for automation and AI initiatives.
• Deliver measurable productivity gains, cost efficiencies, customer experience improvements, and scalable operating models.
• Optimise workforce utilisation, service delivery, capacity management, and operational performance.
• Establish data‑driven performance frameworks to track progress, benefits, ROI, risks, dependencies, and business outcomes.
• Engage senior stakeholders to create alignment, resolve blockers, and drive adoption of new processes, technologies, and ways of working.
• Lead structured change management to support business readiness, communication, training, and sustainable adoption.
• Establish robust governance, PMO standards, prioritisation methods, and delivery frameworks.
• Ensure transformation initiatives are delivered on time, within budget, and in line with regulatory, risk, and governance requirements.
• Build strong partnerships with business leaders, technology teams, operations teams, risk functions, finance teams, and external partners.
• Provide executive‑level reporting on transformation progress, value delivery, programme risks, and strategic impact.
• Support the bank's digital transformation agenda by enabling modern, efficient, and customer‑focused operating models.

Ideal Profile

• Bachelor's degree in Business, Engineering, Technology, Finance, or a related field.
• Master's degree or MBA is preferred.
• 15 years of experience in banking, financial services, consulting, enterprise transformation, operations excellence, or strategic change leadership.
• Proven track record leading large‑scale transformation programmes within banking or highly regulated industries.
• Strong experience across banking operations, customer experience improvement, process transformation, automation, and operating model redesign.
• Proven expertise in Lean Six Sigma, preferably Black Belt or Master Black Belt.
• Strong knowledge of Agile, Scrum, continuous improvement, process mapping, and transformation delivery frameworks.
• Hands‑on experience implementing RPA, AI, workflow automation, and intelligent automation platforms.
• Strong ability to drive measurable business outcomes through productivity improvement, cost optimisation, benefits realisation, and ROI tracking.
• Demonstrated analytical mindset with strong data‑driven decision‑making capability.
• Excellent executive communication and stakeholder management skills.
• Ability to influence senior leadership across complex, matrixed organisations.
• Strong financial acumen with practical experience in cost reduction, capacity optimisation, and performance improvement.
• Proven ability to lead regional or enterprise‑scale transformation programmes that enhance operational efficiency, automation adoption, and customer experience.
• Strategic, resilient, and collaborative leadership style.
• Strong problem‑solving, systems‑thinking, governance, and change management capability.
• Ability to manage competing priorities, complex stakeholders, regulatory expectations, and high‑value transformation portfolios.

Key Skills

• Enterprise transformation, banking transformation, strategic initiatives, operating model design, process optimisation, operational excellence, Lean Six Sigma, Black Belt, Master Black Belt, Agile methodology, Scrum, continuous improvement, workflow redesign, business process reengineering.
• AI automation, intelligent automation, RPA implementation, generative AI, predictive analytics, workflow orchestration, PMO governance, transformation roadmap, KPI management, benefits realisation, ROI tracking, cost optimisation, productivity improvement, capacity management, workforce optimisation, customer experience improvement.
• Data‑driven decision‑making, change management, stakeholder management, executive communication, risk and compliance alignment, regulatory governance, financial services operations, retail banking transformation, corporate banking transformation, team leadership, matrix management, strategic planning.