Head of Motor & Consumer Claims Growth (GCC)

Qureos Inc; Dubai; On-site; AED 600,000 - 1,000,000; Full time

Job summary

Qureos Inc in Dubai seeks a senior leader to head the Motor and Consumer Claims business, delivering efficient, scalable, high-quality services while expanding insurer and partner relationships across the GCC. You will supervise end-to-end claims delivery, establish processes and KPIs, and drive improvements in turnaround time, customer experience, and cost control.

The role requires building a growing claims team and managing relationships with garages and recovery providers, ensuring

Qualifications

• Lead motor and consumer claims function including its business plan service model and growth strategy.
• Develop business opportunities with insurers brokers fleet operators and other relevant partners.
• Oversee the end-to-end delivery of motor and consumer claims services.
• Establish efficient claims processes service standards controls and escalation procedures.
• Drive improvements in claims turnaround time customer experience cost control and service quality.
• Develop and monitor operational KPIs and service-level performance.
• Build and manage the required claims team and operational resources as the portfolio grows.
• Develop and manage relationships with garages surveyors recovery providers and other claims service partners.
• Identify opportunities for automation and digitalization of the claims journey.
• Manage client relationships and ensure contractual and service expectations are achieved.
• Monitor business performance including claim volumes revenue costs productivity and profitability.
• Work closely with other Claims Division functions and Group companies to identify growth and cross-selling opportunities.
• Ensure compliance with applicable regulatory requirements client requirements and company policies.

Responsibilities

• Lead and grow the Motor and Consumer Claims function including its business plan service model and growth strategy.
• Develop business opportunities with insurers brokers fleet operators and other relevant partners.
• Oversee the end-to-end delivery of motor and consumer claims services.
• Establish efficient claims processes service standards controls and escalation procedures.
• Drive improvements in claims turnaround time customer experience cost control and service quality.

Job description

Qureos Inc in Dubai seeks a senior leader to head the Motor and Consumer Claims business, delivering efficient, scalable, high-quality services while expanding insurer and partner relationships across the GCC. You will supervise end-to-end claims delivery, establish processes and KPIs, and drive improvements in turnaround time, customer experience, and cost control.

The role requires building a growing claims team and managing relationships with garages and recovery providers, ensuring