Dubai General Manager – Motor & Consumer Claims Growth

Braxtone Group; Dubai; On-site; AED 700,000 - 1,100,000; Full time

Job summary

Braxtone Group in Dubai is seeking a senior leader to head the Motor and Consumer Claims business, delivering scalable, high-quality services across the GCC and expanding relations with insurers and partners.

You will oversee end-to-end claims delivery, establish service standards and controls, and drive improvements in turnaround time, customer experience and cost management. This role also focuses on building a strong claims team and achieving regulatory compliance.

Responsibilities

• Lead and grow the Motor and Consumer Claims function, including its business plan, service model and growth strategy.
• Develop business opportunities with insurers, brokers, fleet operators and other relevant partners.
• Oversee the end-to-end delivery of motor and consumer claims services.
• Establish efficient claims processes, service standards, controls and escalation procedures.
• Drive improvements in claims turnaround time, customer experience, cost control and service quality.
• Develop and monitor operational KPIs and service-level performance.
• Build and manage the required claims team and operational resources as the portfolio grows.
• Develop and manage relationships with garages, surveyors, recovery providers and other claims service partners.
• Identify opportunities for automation and digitalization of the claims journey.
• Manage client relationships and ensure contractual and service expectations are achieved.
• Monitor business performance, including claim volumes, revenue, costs, productivity and profitability.
• Work closely with other Claims Division functions and Group companies to identify growth and cross-selling opportunities.
• Ensure compliance with applicable regulatory requirements, client requirements and company policies.

Job description

Braxtone Group in Dubai is seeking a senior leader to head the Motor and Consumer Claims business, delivering scalable, high-quality services across the GCC and expanding relations with insurers and partners.

You will oversee end-to-end claims delivery, establish service standards and controls, and drive improvements in turnaround time, customer experience and cost management. This role also focuses on building a strong claims team and achieving regulatory compliance.