Growth Leader — Motor & Consumer Claims (GCC)

Qureos; Dubai; On-site; AED 400,000 - 700,000; Full time

Job summary

Braxtone is seeking a senior leader to head its Motor and Consumer Claims operations in the GCC. You will oversee end-to-end delivery, improve processes, and drive growth across insurers, brokers, and service partners.

Reporting to the CEO, you will implement KPIs, manage teams, and ensure compliance with regulatory and client requirements while pursuing automation and efficiency across the claims journey.

Responsibilities

• Lead and grow the Motor and Consumer Claims function, including its business plan, service model and growth strategy.
• Develop business opportunities with insurers, brokers, fleet operators and other relevant partners.
• Oversee the end-to-end delivery of motor and consumer claims services.
• Establish efficient claims processes, service standards, controls and escalation procedures.
• Drive improvements in claims turnaround time, customer experience, cost control and service quality.
• Develop and monitor operational KPIs and service-level performance.
• Build and manage the required claims team and operational resources as the portfolio grows.
• Develop and manage relationships with garages, surveyors, recovery providers and other claims service partners.
• Identify opportunities for automation and digitalization of the claims journey.
• Manage client relationships and ensure contractual and service expectations are achieved.
• Monitor business performance, including claim volumes, revenue, costs, productivity and profitability.
• Work closely with other Claims Division functions and Group companies to identify growth and cross-selling opportunities.
• Ensure compliance with applicable regulatory requirements, client requirements and company policies.

Job description

Braxtone is seeking a senior leader to head its Motor and Consumer Claims operations in the GCC. You will oversee end-to-end delivery, improve processes, and drive growth across insurers, brokers, and service partners.

Reporting to the CEO, you will implement KPIs, manage teams, and ensure compliance with regulatory and client requirements while pursuing automation and efficiency across the claims journey.