Head of Customer Operations & Experience

Humantra; Dubai; On-site; AED 50,000 - 70,000; Full time

Benefits offered by this job

Opportunities for professional development

Collaborative team environment

Competitive salary and benefits package

Job summary

Humantra, located in Dubai, is seeking a Customer Operations Manager to oversee the customer operations team while developing strategies to ensure exceptional satisfaction. The candidate should have proven leadership skills and experience in managing customer operations.

This role requires excellent communication abilities and a data-driven mindset to monitor KPIs. Working at Humantra means being part of a fun and innovative team with professional development opportunities and a competitive salary and benefits package.

Qualifications

• Proven experience in customer operations management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Experience with customer service software.

Responsibilities

• Manage and lead the customer operations team.
• Develop and implement customer service strategies.
• Ensure high levels of customer satisfaction.
• Monitor and analyze key performance indicators (KPIs).
• Resolve customer issues and complaints efficiently.

Skills

Customer operations management

Leadership skills

Communication

Data analysis

Customer service software

Job description

Humantra, located in Dubai, is seeking a Customer Operations Manager to oversee the customer operations team while developing strategies to ensure exceptional satisfaction. The candidate should have proven leadership skills and experience in managing customer operations.

This role requires excellent communication abilities and a data-driven mindset to monitor KPIs. Working at Humantra means being part of a fun and innovative team with professional development opportunities and a competitive salary and benefits package.