Senior Director - Platforms & Infra.

EMIRATES GLOBAL ALUMINIUM (EGA); Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Emirates Global Aluminium EGA is seeking a senior IT Services leader to design and govern the department's strategy, maintain budgets, and ensure reliable operations across data centers, infrastructure, and applications.

The role emphasizes vendor management, cross-functional collaboration, and leadership of a large IT organization within a manufacturing environment.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, or equivalent.
• Professional qualification in Project Management preferable.
• 8–10 years IT Operations and Systems Support experience in a large manufacturing context.

Responsibilities

• Develop and oversee IT Services strategy aligned with corporate goals.
• Oversee IT Services budget, procurement, and cost control.
• Manage Data Center Operations, application support, and uptime targets.
• Guide Technical Architecture and Network deployment with SLA adherence.
• Lead Information Help Center, training, and user documentation.
• Partner with IT Security on controls, DR planning, and risk management.
• Build strong relationships with internal departments and vendors.
• Lead the IT Services team, set objectives, coach and evaluate performance.
• Ensure safety, quality, and environmental policies are followed.

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Computer Science

PM Certification

Job description

StrategyDevelops the IT Services departmental strategy in line with the functional strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across Emirates Global Aluminium EGA Policies Processes ProceduresDevelops seeks approval for and oversees the implementation of policies procedures and controls covering all areas of IT Services management activity to ensure all relevant procedural and legislative requirements are fulfilled while delivering quality and cost-effective services to customers

BudgetOversees the consolidation and recommends the IT Services budget and monitors financial performance against the budget so that the business is aware of anticipated costs revenues areas of unsatisfactory performance are identified and potential areas for cost reduction or performance improvement are capitalized upon

Data Center Management and OperationsManages and oversees IT Systems Support Management Infrastructure Support Management Help Desk Support and other operational functions to achieve established quality standards and timelines and ensure user requirements are met Leads the effective provision of application support and troubleshooting to ensure satisfaction of internal and external customers while maintaining uninterrupted operations Ensures effective provision of IT systems operations for application support and deployment Leads and develops processes to consult and communicate with users to determine and clarify their current and future operational business needs and ensure all user requests are fully documented to the required standards Ensures all major systems applications networks and hardware are operated and maintained cost-effectively and meet defined service levels and standards as well as user and business needs

Technical Architecture Network TelecomLeads and guides IT Infrastructure Support Management in the provision of optimum infrastructure operations and support deployment to facilitate organizational operations Leads monitoring activities and ensures that hardware is operating in accordance with defined SLAs while proactively identifying areas for improvement and recommending solutions Manages the execution of received deployment plans for infrastructure upgrades from IT Governance and Projects in accordance with defined quality standards and SLAs Guides the provision of input into the development of technical standards and infrastructure hardware requirements including routers switches modems PCs printers scanners projectors etc and evaluates new products and services to make recommendations for infrastructure upgrades and enhancements

Information Help CenterLeads the development and maintenance of formal procedures for providing support to all IT users to ensure timely and efficient resolution of IT and communication-related issues

TrainingMonitors and analyzes organization-wide IT training needs and liaises with the HR function to provide appropriate training to ensure all employees have the required IT user capabilities to enable delivery of business objectives Ensures required training and documentation are provided to support staff regarding received updates and fixes for both applications and infrastructure

Information Security and OperationsTogether with IT Security participates in the effective administration of robust controls backup virus defense and security systems to safeguard and protect all IT operations and ensure the reliability and integrity of data In coordination with IT Security leads the implementation of disaster recovery plans as required to safeguard and protect all IT operations

Relationship ManagementDevelops and maintains effective business relationships with all relevant internal departments and external entities including vendors contractors consultants and other stakeholders while maintaining the highest standards of business ethics Promptly attends to all critical issues to ensure the services required by the organization are delivered in the most effective manner

LeadershipManages the effective achievement of departmental objectives through the leadership of the IT Services department Sets individual objectives recruits qualified staff manages performance develops and motivates staff and provides formal and informal feedback and appraisals to maximize subordinate and departmental performance

Safety Quality EnvironmentEnsures compliance with all relevant safety quality and environmental management policies procedures and controls across the department to guarantee employee safety legislative compliance and a responsible environmental attitude

Related AssignmentsPerforms other related duties or assignments as directed Authority Decision Making strong Guidelines strong Operates within defined policies standards and specific objectives strong Decision Making strong Work is subject to broad practices and procedures with general direction of output managed

Minimum QualificationsBachelor’s degree in Computer Engineering, Computer Science, or equivalent.A professional qualification in Project Management is preferable

Minimum Experience8–10 years of experience in IT Operations and Systems Support, preferably within a large manufacturing organization, with at least four (4) years in positions of progressively increasing managerial responsibilities.

Experience in managing IT vendor and contractor relationships.

• Detailed understanding and knowledge of software and hardware applications.
• In-depth knowledge of the aluminium manufacturing sector and EGA’s products and business strategies.
• Sound knowledge of the latest technological innovations relevant to the industry.
• Strong project management skills.
• Effective communication and interpersonal skills.
• Experience in coaching and mentoring.
• Strong risk management skills.
• Strong problem-solving skills.
• Effective planning and organizational skills.