Handover & Defect Liability Lead - Property Mgmt

WhiteCrow Research Pvt. Ltd.; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. is seeking an Assistant Manager for Defect Liability Period and Community Management. The role focuses on ensuring units are handed over to clients meeting quality standards and coordinating DLP activities with cross-functional teams.

You will supervise suppliers, conduct snagging, and maintain strong client relationships while coordinating with construction and QA teams to deliver a seamless handover experience.

Qualifications

• Bachelor’s degree in Facility Management or related field.
• Certification in Property Management preferred.
• Strong knowledge of local real estate laws and regulations.
• Solid understanding of building systems and property handover requirements.
• Experience leading a maintenance team and delivering planned maintenance programs.
• Experience in minor and reactive works essential.

Responsibilities

• Ensure efficient unit handover readiness meeting quality standards.
• Provide technical support to handover and DLP teams and establish workflows.
• Supervise suppliers’ operations and ensure timely work per orders.
• Oversee snagging, orientation, and contractor performance to standards.
• Organize regular meetings with contractors/consultants and track actions.
• Inspect ready units with customers during orientation and verify snagging quality.
• Maintain safety and security during handover by contractors and suppliers.
• Build strong client relationships and assist with move procedures.
• Escalate complex service requests for resolution and report SR status.
• Meet customers during DLP and coordinate with QA for resolutions.
• Provide status updates on completion dates, payments, and progress.
• Streamline handover policies and support digitalization efforts.
• Prepare management reports on active projects and DLP status.
• Develop budgets for new sales and AMC activities, addressing legacy issues.

Skills

Facility management

Handover processes

Maintenance leadership

Client relationship building

Quality assurance

Education

Bachelors in Facility Management

PM/property management certification

Job description

WhiteCrow Research Pvt. Ltd. is seeking an Assistant Manager for Defect Liability Period and Community Management. The role focuses on ensuring units are handed over to clients meeting quality standards and coordinating DLP activities with cross-functional teams.

You will supervise suppliers, conduct snagging, and maintain strong client relationships while coordinating with construction and QA teams to deliver a seamless handover experience.