Guest Services Supervisor – Abu Dhabi

TALENTMATE; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Marriott International – W Hotels on Yas Island, Abu Dhabi, UAE, is seeking a Front Desk/Guest Services Associate to handle check-ins, payments, and guest inquiries. The role requires ensuring accurate accounts, processing rewards, and maintaining service quality in a luxury hospitality setting.

Responsibilities include managing room keys, updating rates, and coordinating with team members to fulfill guest needs while maintaining professional standards and confidentiality.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.

Responsibilities

• Process all guest check-ins, verify identity, payment method, assign room and issue room key.
• Set up accurate guest accounts per guest requirements.
• Enter Marriott Rewards information into the system.
• Ensure rates match market codes; document any exceptions.
• Secure payment prior to issuing room key and verify billing.
• Compile and review daily reports, logs and contingency lists.
• Complete cashier and closing reports and balance receipts.
• Provide guests with directions and property information.
• Accommodate guest requests and coordinate with staff as needed.
• Follow up to ensure requests are met and resolve issues promptly.

Education

High school diploma or GED equivalent

Job description

Marriott International – W Hotels on Yas Island, Abu Dhabi, UAE, is seeking a Front Desk/Guest Services Associate to handle check-ins, payments, and guest inquiries. The role requires ensuring accurate accounts, processing rewards, and maintaining service quality in a luxury hospitality setting.

Responsibilities include managing room keys, updating rates, and coordinating with team members to fulfill guest needs while maintaining professional standards and confidentiality.