Duty Manager

TALENTMATE; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Marriott International – W Hotels on Yas Island, Abu Dhabi, UAE, is seeking a Front Desk/Guest Services Associate to handle check-ins, payments, and guest inquiries. The role requires ensuring accurate accounts, processing rewards, and maintaining service quality in a luxury hospitality setting.

Responsibilities include managing room keys, updating rates, and coordinating with team members to fulfill guest needs while maintaining professional standards and confidentiality.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.

Responsibilities

• Process all guest check-ins, verify identity, payment method, assign room and issue room key.
• Set up accurate guest accounts per guest requirements.
• Enter Marriott Rewards information into the system.
• Ensure rates match market codes; document any exceptions.
• Secure payment prior to issuing room key and verify billing.
• Compile and review daily reports, logs and contingency lists.
• Complete cashier and closing reports and balance receipts.
• Provide guests with directions and property information.
• Accommodate guest requests and coordinate with staff as needed.
• Follow up to ensure requests are met and resolve issues promptly.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number: 26113652

Job Category: Rooms & Guest Services Operations

Location: Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Details

• Role Level: Not Applicable
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi
• Company Website: http://www.whotels.com/theangle
• Job Function: General Management Company Industry/
• Sector: Hospitality