Guest Experience Lead - Front Desk & Operations

W Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels Yas Island Abu Dhabi is hiring a Front Office/Guest Services associate to process check-ins, verify identity and payment, assign rooms and issue keys, and enter loyalty information. You will balance cash, prepare daily reports, assist guests with directions, and support management in coaching staff while maintaining professional appearance and service standards.

This full-time role requires a high school diploma and at least one year of related experience; supervisory experience is a

Qualifications

• High school diploma or GED equivalent required.
• Minimum 1 year of related work experience.
• Minimum 1 year of supervisory experience.
• License or Certification: None.

Responsibilities

• Process guest check-ins and verify identity and form of payment.
• Set up accurate guest accounts and issue room keys.
• Balance cash, prepare daily reports, and handle banking.
• Assist guests with directions and local information; support staff as needed.

Education

High school diploma or GED equivalent

Job description

W Hotels Yas Island Abu Dhabi is hiring a Front Office/Guest Services associate to process check-ins, verify identity and payment, assign rooms and issue keys, and enter loyalty information. You will balance cash, prepare daily reports, assist guests with directions, and support management in coaching staff while maintaining professional appearance and service standards.

This full-time role requires a high school diploma and at least one year of related experience; supervisory experience is a