Guest Services Officer - Back Office

Hyatt Hotels Corporation; Dubai; On-site; AED 37,000 - 49,000; Full time

Job summary

Park Hyatt Los Cabos at Cabo del Sol is seeking a Guest Services Officer - Back Office to support the Rooms Division and Front Office Operations, ensuring exceptional guest service aligned with Hyatt brand standards.

The role involves collaborating with Marketing, Sales and other Rooms departments, with an emphasis on problem solving, administrative efficiency and strong interpersonal skills.

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience as Front Office Assistant, or Guest Services Officer - Back Office in larger operation.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Assist with the efficient running of the Rooms department in line with Hyatt's corporate strategies and brand standards.
• Support Front Office Operations and Reservations, working closely with Marketing and Sales to deliver exceptional guest service.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsibleto assist with theefficient running ofthe Rooms department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.

The Guest Services Officer - Back Office is responsible to assist the Rooms Division in managing the Front Office Operations and Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to deliver exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management.

Minimum 2 years' work experience as Front Office Assistant, or Guest Services Officer - Back Office in larger operation.

Good problem solving, administrative and interpersonal skills are a must.

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