Guest Services Officer - Arabic Speaker

Hyatt Hotels Corporation; United Arab Emirates; Presencial; AED 60.000 - 80.000; Jornada completa

Descripción de la vacante

Hyatt Place Madison/Downtown is seeking a guest service professional to deliver courteous, personalized service and ensure guest satisfaction.

You will be flexible to rotate within Rooms division and other departments, balance cash handling, and support supervisors with duties while maintaining grooming and a positive attitude.

Ideal candidates have hospitality experience, strong communication skills, and a passion for creating lasting memories for guests.

Formación

• Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.
• You will bring our purpose to life, by using your personal flair and style when interacting with our guests.
• Ideally you have a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsabilidades

• Provide courteous, professional, efficient and flexible service consistent with hotel policies to maximize guest satisfaction.
• Be rotated within the Rooms division or other departments as assigned and as necessary.
• Ensure guests are offered the highest level of personalized service and report complaints if no immediate solution is found.
• Balance cash reports and remittance envelopes; perform opening and closing procedures.
• Check and update room allocations and accommodate special guest requirements; maintain regular contact with long stay and suite guests.

Conocimientos

Guest service

Communication

Interpersonal skills

Flexibility

Upselling

Educación

Degree or diploma in Hospitality/Tourism management

Descripción del empleo

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone. "

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone. "

Peggy Focheux Duval: Director of Learning & Development, France

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.

You will bring our purpose to life, by using your personal flair and style when interacting with our guests.

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.

Hyatt Place Madison/Downtown | Madison , WI , US

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