Guest Services Agent – Luxury Hospitality

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; Vor Ort; AED 36.000 - 51.000; Vollzeit

Zusammenfassung

The Ritz-Carlton DIFC, located on Sheikh Zayed Road in Dubai, seeks a Non-Management Full-Time Guest Services Associate to answer and route guest calls, manage wake-up calls, and assist with concierge needs. You will operate the telephone switchboard, relay messages, and ensure privacy and professionalism at all times.

You will support guests with internet access, special requests, and problem resolution while upholding The Ritz-Carlton Gold Standards and brand service values.

Qualifikationen

• Education requirement: high school diploma or GED.
• No related work experience required.
• No supervisory experience required.
• License or Certification: None

Aufgaben

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and route calls to appropriate departments.
• Advise guests on wake-up calls, messages, internet access, and special requests.
• Follow up with guests to ensure requests are met and maintain professional appearance.

Kenntnisse

Guest service

Communication

Telephone etiquette

Ausbildung

High school diploma or GED

Jobbeschreibung

The Ritz-Carlton DIFC, located on Sheikh Zayed Road in Dubai, seeks a Non-Management Full-Time Guest Services Associate to answer and route guest calls, manage wake-up calls, and assist with concierge needs. You will operate the telephone switchboard, relay messages, and ensure privacy and professionalism at all times.

You will support guests with internet access, special requests, and problem resolution while upholding The Ritz-Carlton Gold Standards and brand service values.