Telephone Operator - Guest Communications

Accor Group; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Sofitel Dubai The Obelisk in Dubai, United Arab Emirates, seeks a Telephone Operator to deliver efficient and courteous telecommunications while upholding Sofitel service standards. You will handle calls, assist guests, and maintain privacy and confidentiality in line with hotel policies.

The role requires at least 1 year of relevant experience in a luxury hotel and strong English communication skills. This is a full-time on-site position within a luxury hospitality setting.

Qualifications

• Secondary education or relevant qualifications in Hotel Management.
• Minimum 1 year of relevant experience, preferably within a four or five star hotel.
• Good written and verbal communication skills in English.

Responsibilities

• Process incoming and outgoing telephone calls accurately and courteously.
• Maintain smooth internal telecommunications in accordance with Sofitel standards.
• Record, control, and manage guest wake-up calls accurately.
• Assist guests with international calls and directory enquiries.
• Address guests by name whenever possible.
• Page hotel employees when requested.
• Maintain knowledge of local telephone listings and frequently dialled numbers.
• Follow hotel standards, policies, and procedures during emergencies, including fire, bomb threats, and other critical situations.

Skills

English communication

Education

Secondary education or Hotel Management qualifications

Job description

Telephone Operator - Guest Communications Job Snapshot Role: Telephone Operator Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services-Concierge Experience: Minimum 1 year of relevant experience, preferably in a four or five star hotel Job Type: Full-time

Sofitel Dubai The Obelisk is seeking a Telephone Operator in Dubai, United Arab Emirates, to deliver efficient and courteous telecommunications services while maintaining Sofitel service standards. The role supports the guest experience through accurate call handling, prompt assistance with requests and enquiries, careful management of wake-up calls, and professional communication during both routine operations and emergency situations.

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Guest Services-Concierge Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time

The Position

Key Responsibilities

• * Process incoming and outgoing telephone calls accurately and courteously.
• * Maintain smooth internal telecommunications in accordance with Sofitel standards.
• * Record, control, and manage guest wake-up calls accurately.
• * Assist guests with international calls and directory enquiries.
• * Address guests by name whenever possible.
• * Page hotel employees when requested.
• * Maintain strict standards of guest privacy and confidentiality.
• * Respond promptly to guest requests and report complaints to the Telephone Supervisor.
• * Process applicable call charges accurately.
• * Maintain knowledge of local telephone listings and frequently dialled numbers.
• * Follow hotel standards, policies, and procedures during emergencies, including fire, bomb threats, and other critical situations.
• * Report switchboard equipment defects to the Supervisor.
• * Maintain a clean and organised working environment.
• * Keep detailed knowledge of the hotel 's fire, life, and safety systems.
• * Follow applicable occupational health and safety policies and procedures.

Qualifications and Experience

• * Secondary education or relevant qualifications in Hotel Management.
• * Minimum 1 year of relevant experience, preferably within a four or five star hotel.
• * Good written and verbal communication skills in English.

Personal Attributes

• * Ability to build positive working relationships with colleagues and management.
• * Comfortable working collaboratively as part of a team.
• * Ability to focus on guest needs while remaining calm and courteous.
• * Capable of developing positive relationships with hotel guests and patrons.
• * Sound judgement when dealing with difficult guest situations.
• * Ability to work effectively within a multicultural environment.

About Sofitel Dubai The Obelisk

About Sofitel Dubai The Obelisk Sofitel Dubai The Obelisk is Sofitel 's largest property in the Middle East. Located in the heart of Dubai, the hotel features 594 luxury guestrooms, including 68 suites and 96 serviced apartments. The property offers a range of restaurants and bars, Sofitel Spa with L 'Occitane, outdoor pools with private cabanas, a fitness centre, and 1,589 square metres of meeting space, including a ballroom. Part of the Wafi Mall extension and close to Raffles Dubai, the hotel combines Sofitel 's French hospitality character with design influences inspired by ancient Egypt.