Guest Service Officer - Reception

Accorhotel; Dubai; On-site; AED 47,000 - 78,000; Full time

Job summary

Accorhotel is seeking a Guest Service Officer to deliver the highest standards of service at the front desk, guiding guests through check-in and check-out and handling inquiries with warmth and efficiency. You will greet and escort guests, manage key handling, and ensure a seamless in-house experience in line with hotel standards and procedures.

A Diploma or degree in vocational hospitality or Rooms Division is preferred, with 2 to 5 years of related experience.

Qualifications

• Diploma or degree in vocational hospitality or Rooms Division.
• 2 to 5 years' experience, depending on education and career background.

Responsibilities

• Attend all guests approaching the front desk in the check-in and check-out process.
• Handle inquiries, key handling and related matters according to hotel standards.

Skills

Guest service

Front desk

Education

Diploma or degree in vocational hospitality or Rooms Division

Job description

The Guest Service Officer s purpose is to deliver the highest standards of service excellence in accordance with the company guidelines To effectively manage the arrival departure and in house guest experience and constantly strive to exceed our guests expectations To attend all guests approaching the front desk in the procedure of check-in check-out inquiries key handling and all related matters respecting the hotel standards and procedures To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service To personally greet and escort the guests rather than pointing out directions

Company Description

Diploma or degree in vocational hospitality or Rooms Division 2 to 5 years' experience, depending on education and career background