Guest Service Officer - Reception

Sofitel; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Sofitel Dubai Downtown invites you to join its Front Office team as a Guest Service Agent. Based in Downtown Dubai, the role focuses on welcoming guests, handling check-in/check-out, and delivering the refined service Sofitel is renowned for.

You will greet guests personally, provide warm hospitality, and escort them through the lobby as part of a seamless guest experience. A Diploma or degree in hospitality and 2–5 years' experience are preferred.

Qualifications

• Diploma or degree in vocational hospitality or Rooms Division.
• 2 to 5 years' experience, depending on education and career background.

Responsibilities

• Attend guests at the front desk during check-in/check-out in line with hotel standards.
• Provide a warm welcome and ensure guests enjoy their stay with personal service.
• Greet and escort guests personally rather than just directing them.

Education

Diploma or degree in vocational hospitality or Rooms Division

Job description

Job Description:

Company Description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. Its 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

Job Description

• To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.

Qualifications

• Diploma or degree in vocational hospitality or Rooms Division
• 2 to 5 years' experience, depending on education and career background