Guest Service Agent - Front Desk Pro with Local Tips

Kimpton Hotels & Restaurants; United Arab Emirates; On-site; AED 36,000 - 48,000; Full time

Job summary

Hotel Indigo Dubai Downtown is seeking a warm, energetic Guest Service Agent to welcome guests, manage check-ins/outs, and handle payments with a smile. You will coordinate with Housekeeping, Engineering, and Front Office to ensure seamless operations while delivering memorable service.

Fluency in English is essential; additional languages are a plus. Our team values individuality, creativity, and a proactive attitude.

Qualifications

• Experience in a front desk or guest-facing role is preferred.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Welcome guests and create a warm, personal first impression.
• Handle check-ins and check-outs, room keys, and payments.
• Answer questions, resolve minor issues, and connect departments to ensure smooth service.
• Collaborate with Housekeeping, Engineering, and Front Office to maintain operations.
• Remember guest names and share local tips to enhance the guest experience.

Skills

People person

Fluent English

Shift flexibility

Tools

Opera PMS

Job description

Hotel Indigo Dubai Downtown is seeking a warm, energetic Guest Service Agent to welcome guests, manage check-ins/outs, and handle payments with a smile. You will coordinate with Housekeeping, Engineering, and Front Office to ensure seamless operations while delivering memorable service.

Fluency in English is essential; additional languages are a plus. Our team values individuality, creativity, and a proactive attitude.