Guest Experience Agent | Front Desk & Local Tips

InterContinental Hotels Group; Dubai; On-site; AED 42,000 - 60,000; Full time

Job summary

Hotel Indigo Dubai Downtown is seeking a warm Guest Service Agent to welcome guests with a smile and ensure memorable stays. You’ll handle check-ins, check-outs, and guest inquiries while coordinating with Housekeeping, Engineering, and Front Office teams to keep operations smooth.

Fluency in English is essential, and experience at a front desk or guest-facing role helps you shine. Opera PMS experience is a plus, and a spirited personality with great communication will thrive in our creative,

Qualifications

• Experience in front desk or guest-facing role.
• Experience with Opera PMS is a plus.
• Fluency in English is a must.

Responsibilities

• Greet guests and manage check-ins/outs.
• Assist with room keys, payments, and inquiries.
• Coordinate with Housekeeping, Engineering, Front Office.

Skills

Front desk

Guest-facing

English fluency

Tools

Opera PMS

Job description

Hotel Indigo Dubai Downtown is seeking a warm Guest Service Agent to welcome guests with a smile and ensure memorable stays. You’ll handle check-ins, check-outs, and guest inquiries while coordinating with Housekeeping, Engineering, and Front Office teams to keep operations smooth.

Fluency in English is essential, and experience at a front desk or guest-facing role helps you shine. Opera PMS experience is a plus, and a spirited personality with great communication will thrive in our creative,