Guest Service Agent

Palma Beach Resort & Spa; Umm Al Quwain; On-site; AED 80,000 - 121,000; Full time

Job summary

Palma Beach Resort & Spa in United Arab Emirates is seeking a Guest Service Agent to provide courteous, expert service to guests. You will take reservations, greet and register guests, and ensure their stay meets expectations.

The role requires excellent communication in English, flexibility to work shifts including weekends and public holidays, and experience with Opera and MS Office. You will handle inquiries and requests promptly and help settle guest accounts at checkout, contributing to a

Qualifications

• Customer service orientation.
• Front office experience in resort/hotel preferred.
• Excellent English communication skills.
• Willingness to work shifts, weekends and public holidays.
• Experience with MS Office and Opera.

Responsibilities

• Taking reservations.
• Greeting and registering guests.

Skills

Customer service

Front desk experience

English fluency

Flexible schedule

Tools

MS Office

Opera

Job description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in resort or hotel as a front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Must have experience in Ms Office & Opera