Guest Service Agent

Hilton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton Dubai welcomes guests with warm hospitality at the front desk, greeting arrivals, verifying details, and guiding guests through check-in with efficiency and care.

You will provide in-depth knowledge of hotel offerings and local attractions, promote amenities to maximize revenue, respond swiftly to requests, resolve concerns, and ensure every guest leaves with a memorable, positive impression of their stay.

Responsibilities

• Greet guests at arrival and complete check-in with accuracy and courtesy
• Process guest departures by verifying charges, handling payments, and issuing receipts
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local information
• Promote hotel services and amenities to maximize room and service revenue
• Respond to guest requests and resolve concerns promptly, managing messages and communications

Job description

Job Description

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications