Guest Reservations Specialist

Marriott Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Reservations Associate to efficiently manage guest reservation requests and ensure exceptional service. This role requires a high school diploma and involves processing calls and handling cancellations. Ideal candidates will have strong communication skills and a customer service mindset, ready to join a dynamic team in a luxury environment.

Qualifications

• Must be able to process reservation requests and cancellations.
• Ability to communicate clearly and professionally.
• Ability to develop and maintain positive working relationships.

Responsibilities

• Process all reservation requests and changes received by phone, fax, or mail.
• Verify availability of room type and explain cancellation policies.
• Welcome and acknowledge each guest according to company standards.

Education

High school diploma or G.E.D. equivalent

Job description

A leading global hospitality company in Dubai is seeking a Reservations Associate to efficiently manage guest reservation requests and ensure exceptional service. This role requires a high school diploma and involves processing calls and handling cancellations. Ideal candidates will have strong communication skills and a customer service mindset, ready to join a dynamic team in a luxury environment.