Front Office Manager

Anantara Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Anantara The Palm Dubai Resort in Dubai is seeking a Front Office Manager to lead day-to-day operations, ensuring exceptional guest service and achievement of departmental financial objectives.

You will coach and mentor the Front Office team, develop budgets and training plans, coordinate with Housekeeping, Engineering, F&B and Guest Relations, and uphold brand standards across all guest interactions. This role requires a passion for hospitality and a proactive approach to guest satisfaction.

Qualifications

• Experience in managing a front office team within a luxury hotel/resort.
• Strong understanding of budget development, forecasting, and cost control.
• Proven ability to drive guest satisfaction and revenue through service excellence.

Responsibilities

• Oversee day-to-day Front Office operations and guest service delivery.
• Develop and implement budgets, initiatives and training plans.
• Lead, coach, and motivate the Front Office team to high performance.
• Ensure compliance with SOPs, brand standards and quality assurance.
• Coordinate with Housekeeping, Engineering, F&B and Guest Relations for seamless guest experiences.
• Drive room upselling, participate in loyalty programs and guest recognition efforts.
• Manage payroll, operating expenses, and financial controls.
• Partner with recruitment and People & Culture on staff development.
• Maintain knowledge of PMS, Front Office systems, and resort facilities.

Skills

Guest relations

Team leadership

Budgeting & cost control

PMS & front office systems

Upselling & revenue generation

Tools

Opera PMS

MS Excel

Hotel software

Job description

## Front Office ManagerApplylocations: Dubai, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: JR109587**Job Location:**Anantara The Palm Dubai ResortAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. ## Key Duties & Responsibilities### Team members at Anantara the Palm always find new ways to look after the business, their guests, and team members. Within this, the key responsibilities for this position are:* Manage the day-to-day Front Office operations, ensuring exceptional guest service, operational efficiency, and achievement of departmental financial objectives.* Develop and implement departmental budgets, strategic initiatives, and training plans aligned with the resort's business goals.* Lead, coach, mentor, and motivate the Front Office team to deliver consistent service excellence and maintain high performance standards.* Ensure compliance with brand standards, Standard Operating Procedures (SOPs), and quality assurance requirements.* Oversee guest arrivals, departures, VIP handling, special requests, and guest recognition to deliver personalized and memorable experiences.* Drive revenue through effective room upselling, promotional initiatives, and participation in loyalty and guest recognition programmes.* Maintain expert knowledge of the Property Management System (PMS), Front Office systems, resort facilities, room categories, and guest services.* Coordinate closely with Housekeeping, Engineering, Food & Beverage, Guest Relations, and other departments to ensure seamless guest experiences.* Conduct regular room inspections and monitor corrective actions to uphold the highest quality and maintenance standards.* Partner with People & Culture on recruitment, onboarding, performance management, coaching, succession planning, and employee engagement.* Manage departmental payroll, operating expenses, and financial controls while ensuring cost efficiency.* Collaborate with Finance on auditing procedures, billing, commission payments, and outstanding account collections.* Foster strong relationships with guests, corporate partners, travel agents, and internal stakeholders.* Resolve guest concerns promptly, taking ownership to achieve effective and satisfactory outcomes while maximizing guest satisfaction.* Promote a positive, professional, and service-oriented culture, leading by example and encouraging continuous improvement.* Ensure full compliance with health, safety, fire, security, and local regulatory requirements.* Participate in management meetings, resort events, training programmes, and continuous development initiatives to support operational excellence.