Guest-Focused Waiter/Waitress — Elevate Dining Experience

Al Jaddaf Rotana Dubai; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Al Jaddaf Rotana Dubai is seeking a dynamic Waiter/Waitress to join our busy food and beverage team. Based at Al Jaddaf Rotana Suite Hotel, you will deliver professional service, greet and seat guests, and provide menu guidance to ensure a memorable dining experience.

You should have a hospitality diploma or vocational training, strong English communication, and a customer-focused approach. Responsibilities include accurate order service, maintaining hygiene, up-selling to enhance revenue, and

Qualifications

• Diploma or degree in hospitality or vocational training in food & beverage.
• Strong English communication and guest service skills.
• Experience as a waiter/waitress in a high-volume restaurant.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Education

Diploma / degree in hospitality or vocational training in food & beverage

Job description

Al Jaddaf Rotana Dubai is seeking a dynamic Waiter/Waitress to join our busy food and beverage team. Based at Al Jaddaf Rotana Suite Hotel, you will deliver professional service, greet and seat guests, and provide menu guidance to ensure a memorable dining experience.

You should have a hospitality diploma or vocational training, strong English communication, and a customer-focused approach. Responsibilities include accurate order service, maintaining hygiene, up-selling to enhance revenue, and