Guest Experience Telephone Operator

Aloft Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Aloft Hotels is seeking a Front Desk/Guest Services Associate at our Abu Dhabi location. You will answer guest calls, manage messages, and assist with wake-up calls and internet access.

The role requires professional communication and a customer-focused approach in a dynamic hotel environment. Located at Abu Dhabi National Exhibition Centre, this full-time position emphasizes guest satisfaction, confidentiality, and teamwork, with duties including operating the switchboard and supporting

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Answer, record, log, and process guest calls, requests, questions, or concerns.
• Operate telephone switchboard and manage wake-up calls, messages, and guest communication.
• Assist guests with internet access and transfer to appropriate support channels.
• Follow all hotel policies, protect guest information, and maintain professional appearance.

Skills

Communication

Customer service

Telephone etiquette

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Computer skills

Job description

Aloft Hotels is seeking a Front Desk/Guest Services Associate at our Abu Dhabi location. You will answer guest calls, manage messages, and assist with wake-up calls and internet access.

The role requires professional communication and a customer-focused approach in a dynamic hotel environment. Located at Abu Dhabi National Exhibition Centre, this full-time position emphasizes guest satisfaction, confidentiality, and teamwork, with duties including operating the switchboard and supporting